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Updated: Jul 16, 2026
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Avaya 3000-3 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000.3 |
| Real Exam Qty: | 59 |
| Exam Price: | USD 69.98 (varies by provider; official pricing not publicly fixed) |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Recommended Training: | Avaya Official Training Resources |
| Exam Registration: | Avaya Learning & Certification Portal |
| Sample Questions: | Avaya 3000-3 Sample Questions |
| Exam Way: | Typically delivered via proctored online exam or authorized testing centers (Pearson VUE depending on region) |
| Pre Condition: | No strict prerequisite publicly defined; basic networking and telephony knowledge recommended |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Fault resolution
|
| SME Communications Solutions Overview | - Avaya Small and Medium Enterprise (SME) portfolio concepts
|
| System Installation and Configuration | - Network and connectivity configuration
|
| System Features and Services | - Unified communications services
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
A) Advanced Summary Reporter
B) System Status Application
C) Historical Reporting Application
D) Call Detail Reporter
2. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?
A) A Standard 19" Rack
B) An IP400 Rack Mounting Kit
C) An Uninterruptable Power Supply
D) Yellow 2 meter interconnect cables
3. Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us
A) Office Phone Manager Pro
B) Office Video Softphone
C) Office Voice Portal
D) Office Softconsole
4. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?
A) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
B) Start the IP Office Manager application.
C) The 5420 DS is corrupted and must be replaced
D) The 5430 DS is no longer supported.
E) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
5. Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?
A) All cards may not be seated correctly.
B) Embedded Voicemail is not running properly.
C) You need to buy additional licenses
D) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |
Avaya 3000-3 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000.3 |
| Real Exam Qty: | 59 |
| Exam Price: | USD 69.98 (varies by provider; official pricing not publicly fixed) |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Recommended Training: | Avaya Official Training Resources |
| Exam Registration: | Avaya Learning & Certification Portal |
| Sample Questions: | Avaya 3000-3 Sample Questions |
| Exam Way: | Typically delivered via proctored online exam or authorized testing centers (Pearson VUE depending on region) |
| Pre Condition: | No strict prerequisite publicly defined; basic networking and telephony knowledge recommended |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Fault resolution
|
| SME Communications Solutions Overview | - Avaya Small and Medium Enterprise (SME) portfolio concepts
|
| System Installation and Configuration | - Network and connectivity configuration
|
| System Features and Services | - Unified communications services
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
A) Advanced Summary Reporter
B) System Status Application
C) Historical Reporting Application
D) Call Detail Reporter
2. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?
A) A Standard 19" Rack
B) An IP400 Rack Mounting Kit
C) An Uninterruptable Power Supply
D) Yellow 2 meter interconnect cables
3. Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us
A) Office Phone Manager Pro
B) Office Video Softphone
C) Office Voice Portal
D) Office Softconsole
4. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?
A) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
B) Start the IP Office Manager application.
C) The 5420 DS is corrupted and must be replaced
D) The 5430 DS is no longer supported.
E) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
5. Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?
A) All cards may not be seated correctly.
B) Embedded Voicemail is not running properly.
C) You need to buy additional licenses
D) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |
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