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Updated: Jul 26, 2026
No. of Questions: 71 Questions & Answers with Testing Engine
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Avaya 33160X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Workforce Engagement Support Certified Exam |
| Exam Number: | 33160X |
| Related Certifications: | Avaya ACSS Portfolio |
| Exam Price: | 125 USD |
| Passing Score: | 68% |
| Exam Duration: | 90–105 |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-Based |
| Available Languages: | English |
| Real Exam Qty: | 60–71 |
| Recommended Training: | Official Avaya Workforce Engagement Training |
| Exam Registration: | Avaya Learning Pearson VUE Registration |
| Sample Questions: | Avaya 33160X Sample Questions |
| Exam Way: | Computer-based proctored exam (online or onsite at Pearson VUE centers) |
| Pre Condition: | Basic knowledge of Avaya Workforce Engagement solutions; recommended hands-on experience |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - Software installation and setup - Pre-installation checks - Basic configuration and integration |
| Topic 2: Architecture and Solution Overview | 20% | - Deployment models and requirements - Avaya Workforce Engagement components - System architecture and interfaces |
| Topic 3: Upgrade and Migration | 10% | - Upgrade planning and prerequisites - Post-upgrade verification - Migration procedures |
| Topic 4: Troubleshooting and Problem Resolution | 20% | - Resolution of common issues - Log analysis and diagnostics - System error identification |
| Topic 5: Administration and Maintenance | 25% | - User and system management - Monitoring and routine maintenance - Backup and restore procedures |
Avaya Workforce Engagement Support Certified Sample Questions:
1. During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?
A) Enterprise Settings
B) Servers role
C) Site servers
D) Security settings
2. Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).
A) Consider loading trends.
B) Perform Database backups
C) Check active alarms
D) Check data fragmentation
E) Confirm Services are running
3. Which two statements about Enterprise Manager (EM) features are true? (Choose two)
A) It is browser-based interface
B) It eliminates duplicate configuration if shares data
C) It allows application-level functionality configuration
D) User access is through the system Management desktop applications
4. A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?
A) CTI adapter is not necessary for Integration Service
B) There is just one CTI adapter per data source
C) There is just one CTI adapter per system
D) CTI adapter is required to receive call signalling and meta data from the
5. Which statement about Central Archive is true?
A) The archive role resides on the recorder.
B) It pulls and archives specified recordings from a local recorder only.
C) It uses campaigns (rules) to determine which recordings to archive.
D) It archives 100% of recordings (Compliance).
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,C,E | Question # 3 Answer: A,C | Question # 4 Answer: D | Question # 5 Answer: C |
Avaya 33160X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Workforce Engagement Support Certified Exam |
| Exam Number: | 33160X |
| Related Certifications: | Avaya ACSS Portfolio |
| Exam Price: | 125 USD |
| Passing Score: | 68% |
| Exam Duration: | 90–105 |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-Based |
| Available Languages: | English |
| Real Exam Qty: | 60–71 |
| Recommended Training: | Official Avaya Workforce Engagement Training |
| Exam Registration: | Avaya Learning Pearson VUE Registration |
| Sample Questions: | Avaya 33160X Sample Questions |
| Exam Way: | Computer-based proctored exam (online or onsite at Pearson VUE centers) |
| Pre Condition: | Basic knowledge of Avaya Workforce Engagement solutions; recommended hands-on experience |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - Software installation and setup - Pre-installation checks - Basic configuration and integration |
| Topic 2: Architecture and Solution Overview | 20% | - Deployment models and requirements - Avaya Workforce Engagement components - System architecture and interfaces |
| Topic 3: Upgrade and Migration | 10% | - Upgrade planning and prerequisites - Post-upgrade verification - Migration procedures |
| Topic 4: Troubleshooting and Problem Resolution | 20% | - Resolution of common issues - Log analysis and diagnostics - System error identification |
| Topic 5: Administration and Maintenance | 25% | - User and system management - Monitoring and routine maintenance - Backup and restore procedures |
Avaya Workforce Engagement Support Certified Sample Questions:
1. During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?
A) Enterprise Settings
B) Servers role
C) Site servers
D) Security settings
2. Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).
A) Consider loading trends.
B) Perform Database backups
C) Check active alarms
D) Check data fragmentation
E) Confirm Services are running
3. Which two statements about Enterprise Manager (EM) features are true? (Choose two)
A) It is browser-based interface
B) It eliminates duplicate configuration if shares data
C) It allows application-level functionality configuration
D) User access is through the system Management desktop applications
4. A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?
A) CTI adapter is not necessary for Integration Service
B) There is just one CTI adapter per data source
C) There is just one CTI adapter per system
D) CTI adapter is required to receive call signalling and meta data from the
5. Which statement about Central Archive is true?
A) The archive role resides on the recorder.
B) It pulls and archives specified recordings from a local recorder only.
C) It uses campaigns (rules) to determine which recordings to archive.
D) It archives 100% of recordings (Compliance).
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,C,E | Question # 3 Answer: A,C | Question # 4 Answer: D | Question # 5 Answer: C |
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