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Updated: Aug 15, 2026
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Avaya 72201T Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura Core Components Support |
| Exam Number: | 72201T |
| Available Languages: | English |
| Related Certifications: | ACIS - Avaya Aura Communication Manager Avaya Aura Session Manager Support Avaya Aura System Manager Support |
| Passing Score: | 68% - 70% |
| Exam Format: | Multiple Choice, Scenario-based |
| Exam Duration: | 90-105 |
| Exam Price: | USD 250 |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60-66 |
| Recommended Training: | Avaya Aura Core Components Support Training Course |
| Exam Registration: | Avaya Learning Portal Pearson VUE |
| Sample Questions: | Avaya 72201T Sample Questions |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | Recommended: Basic knowledge of Avaya Aura components, IP telephony, and SIP protocols; no mandatory prerequisites |
| Official Syllabus URL: | https://www.avaya.com/en/learning/certification/exams/72201T/ |
Avaya 72201T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura System Manager | 15-20% | - Software updates and system maintenance - Inventory and user management - Certificate and security management |
| Topic 2: Avaya Aura Communication Manager | 20-25% | - Feature management and maintenance - Configuration and administration - Call processing and routing |
| Topic 3: Avaya Aura Session Manager | 20-25% | - Entity and adaptation module setup - Session management and dial patterns - SIP routing and policy configuration |
| Topic 4: Messaging and Media Services | 10-15% | - Avaya Aura Messaging configuration - Audio/video integration and media handling - Media Server components and DSP resources |
| Topic 5: Avaya Aura Architecture and Platform Overview | 10-15% | - Core component relationships and functions - System platform positioning and deployment models - Architecture components and integration |
| Topic 6: Troubleshooting and System Support | 10-15% | - Log analysis and diagnostic tools - Common fault resolution - Performance monitoring and health checks |
Avaya Aura Core Components Support Sample Questions:
1. When an Avaya SIP Telephone (AST) makes a call to another AST on the same Avaya Aura Communication Manager (CM), when is a SIP trunk used?
A) up to the point where calls are shuffled to establish a direct media path
B) only when the media path is established
C) for the entire duration of the call
D) just during call establishment and clear down only
2. In Avaya Aura Communication Manager (CM), what are three valid formats of the list trace command? (Choose three.)
A) List trace ras ip-address 135.60.232.213
B) List trace tac 701
C) List trace previous
D) List trace next
E) List trace 1031711
3. Which three are Avaya Subscription event packages? (Choose three.)
A) avaya-cm-feature-status
B) dialog
C) avaya-ldap-feature-status
D) avaya-ccs-profile
E) avaya-ua-service-state
4. Which three statements are true regarding Avaya Aura 7.x? (choose three.)
A) Avaya Aura Communication Manager (CM) performs Collaboration Services.
B) System Manager (SMRG) frequently sends heartbeats to SIP Entities.
C) The database in Avaya Aura Media Server (AAMS) is periodically synchronized with System Manager (SMGR)
D) Presence Services in Avaya Aura 7 is hosted as an Avaya Breeze?snap-in.
E) Avaya Aura Session Manager (SM) performs SIP Session Management and Bandwidth Management.
5. When observing the Session Manager dashboard, you notice that one entity is marked as down.
Which two troubleshooting tools can be used to investigate the problem? (Choose two.)
A) List trace station on Avaya Aura Communication Manager
B) traceSM on the Command Line Interface of Avaya Aura Session Manager
C) statapp on the Command Line Interface of Avaya Aura Session Manager
D) the replication page in Avaya Aura System Manager
E) Avaya Aura Session Manager Entity Link Connection Status page in Avaya Aura System Manager
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B,C | Question # 3 Answer: A,B,D | Question # 4 Answer: B,D,E | Question # 5 Answer: B,E |
Avaya 72201T Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura Core Components Support |
| Exam Number: | 72201T |
| Available Languages: | English |
| Related Certifications: | ACIS - Avaya Aura Communication Manager Avaya Aura Session Manager Support Avaya Aura System Manager Support |
| Passing Score: | 68% - 70% |
| Exam Format: | Multiple Choice, Scenario-based |
| Exam Duration: | 90-105 |
| Exam Price: | USD 250 |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60-66 |
| Recommended Training: | Avaya Aura Core Components Support Training Course |
| Exam Registration: | Avaya Learning Portal Pearson VUE |
| Sample Questions: | Avaya 72201T Sample Questions |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | Recommended: Basic knowledge of Avaya Aura components, IP telephony, and SIP protocols; no mandatory prerequisites |
| Official Syllabus URL: | https://www.avaya.com/en/learning/certification/exams/72201T/ |
Avaya 72201T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura System Manager | 15-20% | - Software updates and system maintenance - Inventory and user management - Certificate and security management |
| Topic 2: Avaya Aura Communication Manager | 20-25% | - Feature management and maintenance - Configuration and administration - Call processing and routing |
| Topic 3: Avaya Aura Session Manager | 20-25% | - Entity and adaptation module setup - Session management and dial patterns - SIP routing and policy configuration |
| Topic 4: Messaging and Media Services | 10-15% | - Avaya Aura Messaging configuration - Audio/video integration and media handling - Media Server components and DSP resources |
| Topic 5: Avaya Aura Architecture and Platform Overview | 10-15% | - Core component relationships and functions - System platform positioning and deployment models - Architecture components and integration |
| Topic 6: Troubleshooting and System Support | 10-15% | - Log analysis and diagnostic tools - Common fault resolution - Performance monitoring and health checks |
Avaya Aura Core Components Support Sample Questions:
1. When an Avaya SIP Telephone (AST) makes a call to another AST on the same Avaya Aura Communication Manager (CM), when is a SIP trunk used?
A) up to the point where calls are shuffled to establish a direct media path
B) only when the media path is established
C) for the entire duration of the call
D) just during call establishment and clear down only
2. In Avaya Aura Communication Manager (CM), what are three valid formats of the list trace command? (Choose three.)
A) List trace ras ip-address 135.60.232.213
B) List trace tac 701
C) List trace previous
D) List trace next
E) List trace 1031711
3. Which three are Avaya Subscription event packages? (Choose three.)
A) avaya-cm-feature-status
B) dialog
C) avaya-ldap-feature-status
D) avaya-ccs-profile
E) avaya-ua-service-state
4. Which three statements are true regarding Avaya Aura 7.x? (choose three.)
A) Avaya Aura Communication Manager (CM) performs Collaboration Services.
B) System Manager (SMRG) frequently sends heartbeats to SIP Entities.
C) The database in Avaya Aura Media Server (AAMS) is periodically synchronized with System Manager (SMGR)
D) Presence Services in Avaya Aura 7 is hosted as an Avaya Breeze?snap-in.
E) Avaya Aura Session Manager (SM) performs SIP Session Management and Bandwidth Management.
5. When observing the Session Manager dashboard, you notice that one entity is marked as down.
Which two troubleshooting tools can be used to investigate the problem? (Choose two.)
A) List trace station on Avaya Aura Communication Manager
B) traceSM on the Command Line Interface of Avaya Aura Session Manager
C) statapp on the Command Line Interface of Avaya Aura Session Manager
D) the replication page in Avaya Aura System Manager
E) Avaya Aura Session Manager Entity Link Connection Status page in Avaya Aura System Manager
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B,C | Question # 3 Answer: A,B,D | Question # 4 Answer: B,D,E | Question # 5 Answer: B,E |
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