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Updated: Jul 15, 2026
No. of Questions: 78 Questions & Answers with Testing Engine
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Salesforce Communications Cloud Accredited Professional Sample Questions:
1. An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?
A) Design a contract creation and contract renewal flows
B) Design order capture and order fulfillment flows
C) Design a quoting flow to negotiate price and discount approval process.
D) Design opportunity management flows and convert the opportunity to quote.
2. ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?
A) Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
B) Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
C) Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
D) Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
3. UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?
A) Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
B) Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
C) Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
D) Create an orchestration plan and define a scenario for each top product offer
4. Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
A) Implement a milestone orchestration item to execute request on the fulfillment system for activation
B) Implement a callout orchestration item to execute a request on the fulfillment system for activation
C) Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
D) Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
5. United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.
A) Rationalize the product catalog by identifying duplicates and legacy products that can be removed
B) Bundle the similar product together to reduce the volume
C) Make use of object types and attributes to better handle scalability using EPC functionality.
D) Mark the orderable flag on the legacy system to false so that they cannot be used.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B | Question # 3 Answer: A,C | Question # 4 Answer: B | Question # 5 Answer: A,C |
Salesforce Communications Cloud Accredited Professional Sample Questions:
1. An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?
A) Design a contract creation and contract renewal flows
B) Design order capture and order fulfillment flows
C) Design a quoting flow to negotiate price and discount approval process.
D) Design opportunity management flows and convert the opportunity to quote.
2. ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?
A) Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
B) Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
C) Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
D) Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
3. UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?
A) Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
B) Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
C) Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
D) Create an orchestration plan and define a scenario for each top product offer
4. Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
A) Implement a milestone orchestration item to execute request on the fulfillment system for activation
B) Implement a callout orchestration item to execute a request on the fulfillment system for activation
C) Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
D) Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
5. United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.
A) Rationalize the product catalog by identifying duplicates and legacy products that can be removed
B) Bundle the similar product together to reduce the volume
C) Make use of object types and attributes to better handle scalability using EPC functionality.
D) Mark the orderable flag on the legacy system to false so that they cannot be used.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B | Question # 3 Answer: A,C | Question # 4 Answer: B | Question # 5 Answer: A,C |
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