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Salesforce EX-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Experience Cloud Consultant |
| Exam Number: | EX-101 |
| Exam Duration: | 105 minutes |
| Passing Score: | 68 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Choice, Multiple Select |
| Available Languages: | English |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder |
| Exam Price: | $200 USD |
| Real Exam Qty: | 60 |
| Sample Questions: | Salesforce EX-Con-101 Sample Questions |
| Exam Way: | Online proctored exam at authorized testing centers or remotely |
| Pre Condition: | Recommend having at least 6-12 months of hands-on Experience Cloud implementation experience. Salesforce Administrator certification is recommended but not required. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/experiencecloudconsultant |
Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Training | 13% | - Plan and execute change management activities - Define support processes and escalation paths - Develop user adoption strategy and documentation - Create training materials and end-user guides |
| Topic 2: Implementation and Integration | 28% | - Implement search functionality and content tagging - Configure SSO and authentication providers - Implement Einstein bots and chat functionality - Build and configure Experience Builder pages and components - Configure email and notification templates - Integrate external systems via APIs and connected apps |
| Topic 3: Analytics and Monitoring | 13% | - Monitor site performance and user engagement - Implement error handling and logging - Conduct user feedback collection and optimization - Configure Site.com analytics and reporting |
| Topic 4: Discovery and Scoping | 18% | - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation - Define scope and create solution design - Identify key stakeholders and user personas |
| Topic 5: Solution Design and Business Logic | 28% | - Design data access and visibility rules - Set up and manage CMS content and files - Configure Lightning Web Components for customizations - Implement security model (profiles, permission sets, sharing rules) - Design Experience Cloud site architecture (themes, templates, branding) - Configure navigation, menus, and site structure |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all customer users. No customer has access to more than one site.
Which step should the UC system administrator take to grant customers access to the appropriate site?
A) Enable the Customer Identity profile or permission set.
B) Assign the profile to the site membership.
C) Add user tothe All Customer Portal Users public group.
D) Create and assign a permission set to the users and site.
2. AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?
A) Create a site with the Marketing Microsite template
B) Create a site with the Customer Service template
C) Give access to its internal orgs using Chatter groups
D) Open its Slack implementation to all customers
3. Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK's clients want an easy and cost effective way to set up a site and gather their customers' communicationpreferences.
Mow should CK help compile these preferences?
A) Create a Lightning Bolt solution with a template and a login flow to gather the preferences.
B) Create a Lightning Bolt solution that already includes all the preferences.
C) Use the standard Preferences Chatbot to gather the preferences.
D) Build a Service Console to gather the preferences.
4. Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.
Which templates shouldZRS consider to build the portal?
Choose 2 answers
A) Partner Central
B) Build Your Own
C) Customer service
D) Help Center
5. DreamHouse Realty recently created a sitefor potential buyers. The content is organized using topics.
Where can site users go to find out how current and popular a topic is?
A) Trending Topics Channel
B) Collaboration Dashboard
C) Content Management Report
D) Topic's detail page
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A,B | Question # 5 Answer: D |
Salesforce EX-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Experience Cloud Consultant |
| Exam Number: | EX-101 |
| Exam Duration: | 105 minutes |
| Passing Score: | 68 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Choice, Multiple Select |
| Available Languages: | English |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder |
| Exam Price: | $200 USD |
| Real Exam Qty: | 60 |
| Sample Questions: | Salesforce EX-Con-101 Sample Questions |
| Exam Way: | Online proctored exam at authorized testing centers or remotely |
| Pre Condition: | Recommend having at least 6-12 months of hands-on Experience Cloud implementation experience. Salesforce Administrator certification is recommended but not required. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/experiencecloudconsultant |
Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Training | 13% | - Plan and execute change management activities - Define support processes and escalation paths - Develop user adoption strategy and documentation - Create training materials and end-user guides |
| Topic 2: Implementation and Integration | 28% | - Implement search functionality and content tagging - Configure SSO and authentication providers - Implement Einstein bots and chat functionality - Build and configure Experience Builder pages and components - Configure email and notification templates - Integrate external systems via APIs and connected apps |
| Topic 3: Analytics and Monitoring | 13% | - Monitor site performance and user engagement - Implement error handling and logging - Conduct user feedback collection and optimization - Configure Site.com analytics and reporting |
| Topic 4: Discovery and Scoping | 18% | - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation - Define scope and create solution design - Identify key stakeholders and user personas |
| Topic 5: Solution Design and Business Logic | 28% | - Design data access and visibility rules - Set up and manage CMS content and files - Configure Lightning Web Components for customizations - Implement security model (profiles, permission sets, sharing rules) - Design Experience Cloud site architecture (themes, templates, branding) - Configure navigation, menus, and site structure |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all customer users. No customer has access to more than one site.
Which step should the UC system administrator take to grant customers access to the appropriate site?
A) Enable the Customer Identity profile or permission set.
B) Assign the profile to the site membership.
C) Add user tothe All Customer Portal Users public group.
D) Create and assign a permission set to the users and site.
2. AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?
A) Create a site with the Marketing Microsite template
B) Create a site with the Customer Service template
C) Give access to its internal orgs using Chatter groups
D) Open its Slack implementation to all customers
3. Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK's clients want an easy and cost effective way to set up a site and gather their customers' communicationpreferences.
Mow should CK help compile these preferences?
A) Create a Lightning Bolt solution with a template and a login flow to gather the preferences.
B) Create a Lightning Bolt solution that already includes all the preferences.
C) Use the standard Preferences Chatbot to gather the preferences.
D) Build a Service Console to gather the preferences.
4. Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.
Which templates shouldZRS consider to build the portal?
Choose 2 answers
A) Partner Central
B) Build Your Own
C) Customer service
D) Help Center
5. DreamHouse Realty recently created a sitefor potential buyers. The content is organized using topics.
Where can site users go to find out how current and popular a topic is?
A) Trending Topics Channel
B) Collaboration Dashboard
C) Content Management Report
D) Topic's detail page
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A,B | Question # 5 Answer: D |
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