Prepare with ISEB : ISEB-ITILF exam braindumps as your best preparation materials
Updated: Aug 20, 2026
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ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | ISEB / AXELOS / PeopleCert |
| Exam Name: | The Foundation Examination - ITIL® |
| Exam Number: | ISEB-ITILF |
| Certificate Validity Period: | Valid for life (pre-2020) / 3 years (post-2020, renewable via CPD or higher exam) |
| Passing Score: | 65% (26 out of 40) |
| Available Languages: | English, French, German, Spanish, Portuguese, Chinese, Japanese, Dutch, Polish, Italian |
| Related Certifications: | ITIL® Intermediate ITIL® Managing Professional ITIL® Strategic Leader ITIL® Master |
| Exam Duration: | 60 (90 for non-native English speakers) |
| Exam Price: | $250–$385 USD / €220–€350 EUR |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple choice, Closed book, Single correct answer |
| Recommended Training: | PeopleCert Learning Resources Official ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Official Registration AXELOS ITIL Certification Page |
| Sample Questions: | ISEB ISEB-ITILF Sample Questions |
| Exam Way: | Online remote proctored or in-person at accredited test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-4-foundation |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Management Practices | 30% | - General Management Practices
|
| Four Dimensions of Service Management | 15% | - Information and Technology - Value Streams and Processes - Partners and Suppliers - Organizations and People |
| Service Value Chain Activities | 20% | - Deliver and Support - Plan - Obtain/Build - Design and Transition - Engage - Improve |
| Key Concepts of Service Management | 15% | - Definitions: Service, Product, Value, Outcome, Utility, Warranty - Role of ITIL in Service Management |
| ITIL Service Value System (SVS) | 20% | - Governance - Continual Improvement - Overview of the SVS - ITIL Guiding Principles - Service Value Chain |
ISEB The Foundation Examination - ITIL® Sample Questions:
1. What guidance does ITIL give on the frequency of production of service reporting?
A) Reporting intervals should be set by the service provider
B) Reports should be produced weekly
C) Service reporting intervals must be defined and agreed with the customers
D) Service reporting intervals must be the same for all services
2. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
A) Service catalogue management
B) Service level management
C) Service transition
D) Demand management
3. Which of the following is NOT a source of best practice?
A) Standards
B) Technology
C) Internal experience
D) Academic research
4. Which is the correct definition of a customer facing service?
A) One which is not covered by a service level agreement
B) A service that cannot be allowed to fail
C) One which directly supports the business processes of customers
D) A service not directly used by the business
5. Which of the following identifies the purpose of design coordination?
A) Control of all supplier relationships from design right through to the production environment
B) Designing of all the links between every service design process and all other processes in the service lifecycle
C) Provide a single point of control for all activities and processes within the service design stage of the lifecycle
D) Ensuring all service designs have availability designed into them
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | ISEB / AXELOS / PeopleCert |
| Exam Name: | The Foundation Examination - ITIL® |
| Exam Number: | ISEB-ITILF |
| Certificate Validity Period: | Valid for life (pre-2020) / 3 years (post-2020, renewable via CPD or higher exam) |
| Passing Score: | 65% (26 out of 40) |
| Available Languages: | English, French, German, Spanish, Portuguese, Chinese, Japanese, Dutch, Polish, Italian |
| Related Certifications: | ITIL® Intermediate ITIL® Managing Professional ITIL® Strategic Leader ITIL® Master |
| Exam Duration: | 60 (90 for non-native English speakers) |
| Exam Price: | $250–$385 USD / €220–€350 EUR |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple choice, Closed book, Single correct answer |
| Recommended Training: | PeopleCert Learning Resources Official ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Official Registration AXELOS ITIL Certification Page |
| Sample Questions: | ISEB ISEB-ITILF Sample Questions |
| Exam Way: | Online remote proctored or in-person at accredited test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-4-foundation |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Management Practices | 30% | - General Management Practices
|
| Four Dimensions of Service Management | 15% | - Information and Technology - Value Streams and Processes - Partners and Suppliers - Organizations and People |
| Service Value Chain Activities | 20% | - Deliver and Support - Plan - Obtain/Build - Design and Transition - Engage - Improve |
| Key Concepts of Service Management | 15% | - Definitions: Service, Product, Value, Outcome, Utility, Warranty - Role of ITIL in Service Management |
| ITIL Service Value System (SVS) | 20% | - Governance - Continual Improvement - Overview of the SVS - ITIL Guiding Principles - Service Value Chain |
ISEB The Foundation Examination - ITIL® Sample Questions:
1. What guidance does ITIL give on the frequency of production of service reporting?
A) Reporting intervals should be set by the service provider
B) Reports should be produced weekly
C) Service reporting intervals must be defined and agreed with the customers
D) Service reporting intervals must be the same for all services
2. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
A) Service catalogue management
B) Service level management
C) Service transition
D) Demand management
3. Which of the following is NOT a source of best practice?
A) Standards
B) Technology
C) Internal experience
D) Academic research
4. Which is the correct definition of a customer facing service?
A) One which is not covered by a service level agreement
B) A service that cannot be allowed to fail
C) One which directly supports the business processes of customers
D) A service not directly used by the business
5. Which of the following identifies the purpose of design coordination?
A) Control of all supplier relationships from design right through to the production environment
B) Designing of all the links between every service design process and all other processes in the service lifecycle
C) Provide a single point of control for all activities and processes within the service design stage of the lifecycle
D) Ensuring all service designs have availability designed into them
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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