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ISO ISOIEC20000LI Exam Overview:
| Certification Vendor: | Beingcert |
|---|---|
| Exam Name: | Beingcert ISO/IEC 20000 Lead Implementer Exam |
| Exam Number: | ISOIEC20000LI |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Passing Score: | 70% (28/40) |
| Related Certifications: | ISO/IEC 20000 Foundation ISO/IEC 20000 Lead Auditor |
| Exam Format: | Multiple Choice, True/False, Closed Book |
| Exam Price: | $150 - $200 USD |
| Recommended Training: | Beingcert ISO/IEC 20000 Lead Implementer Training Course |
| Exam Registration: | Beingcert Official Registration |
| Sample Questions: | ISO ISOIEC20000LI Sample Questions |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | Recommended: Beingcert ISO/IEC 20000 Foundation certification or equivalent knowledge; 2+ years of experience in IT service management |
| Official Syllabus URL: | https://www.beingcert.com/Certification/iso-iec-20000-lead-implementer |
ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Leadership and Team Management | 5% | - Roles and Responsibilities - Team Coordination |
| Topic 2: Define Phase | 20% | - Service Management System Principles - Scope and Policy Definition - Introduction to ISO/IEC 20000 |
| Topic 3: Control Phase | 10% | - Monitoring and Control Mechanisms - Continual Improvement |
| Topic 4: Project Management | 5% | - Resource Management - Project Planning |
| Topic 5: Analyze Phase | 25% | - Root Cause Analysis - Risk Assessment - Gap Analysis |
| Topic 6: Measure Phase | 20% | - Key Performance Indicators - Performance Measurement Framework - Data Collection and Analysis |
| Topic 7: Improve Phase | 20% | - Change Management - Implementation Strategies - Improvement Planning |
| Topic 8: Advanced Statistics and Data Analysis | 5% | - Data Interpretation - Statistical Methods |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
Question 1
According to ISO/IEC 270G1. why shall organizations document nonconformities?
A. To provide evidence of the requirements set by internal audit after reviewing their audit reports
B. To provide evidence of the results of the corrective actions and the nature of the nonconformities
C. To provide evidence of regulations set by external sources that need to be followed by the organization
Question 2
Why is the power/interest matrix used for?
A. identify business requirements
B. Determine and manage interested parties
C. Define the information security and physical boundaries
Question 3
Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on scenario 6. Lisa found some of the issues being discussed in the training and awareness session too technical, thus not fully understanding the session. What does this indicate?
A. Skyver did not determine differing team needs in accordance to the activities they perform and the intended results
B. The effectiveness of the training and awareness session was not evaluated
C. Lisa did not take actions to acquire the necessary competence
Question 4
How can Invalid Electric's ensure that Us employees are prepared for the audit?
A. By conducting practice Interviews with the employees
B. By allowing the employees to observe the technologies used
C. By showing the employees the internal audit reports so they can anticipate the questions asked by the auditor
Question 5
Who should be involved, among others, in the draft, review, and validation of information security procedures?
A. The employees in charge of ISMS operation
B. An external expert
C. The information security committee
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: C |
ISO ISOIEC20000LI Exam Overview:
| Certification Vendor: | Beingcert |
|---|---|
| Exam Name: | Beingcert ISO/IEC 20000 Lead Implementer Exam |
| Exam Number: | ISOIEC20000LI |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Passing Score: | 70% (28/40) |
| Related Certifications: | ISO/IEC 20000 Foundation ISO/IEC 20000 Lead Auditor |
| Exam Format: | Multiple Choice, True/False, Closed Book |
| Exam Price: | $150 - $200 USD |
| Recommended Training: | Beingcert ISO/IEC 20000 Lead Implementer Training Course |
| Exam Registration: | Beingcert Official Registration |
| Sample Questions: | ISO ISOIEC20000LI Sample Questions |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | Recommended: Beingcert ISO/IEC 20000 Foundation certification or equivalent knowledge; 2+ years of experience in IT service management |
| Official Syllabus URL: | https://www.beingcert.com/Certification/iso-iec-20000-lead-implementer |
ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Leadership and Team Management | 5% | - Roles and Responsibilities - Team Coordination |
| Topic 2: Define Phase | 20% | - Service Management System Principles - Scope and Policy Definition - Introduction to ISO/IEC 20000 |
| Topic 3: Control Phase | 10% | - Monitoring and Control Mechanisms - Continual Improvement |
| Topic 4: Project Management | 5% | - Resource Management - Project Planning |
| Topic 5: Analyze Phase | 25% | - Root Cause Analysis - Risk Assessment - Gap Analysis |
| Topic 6: Measure Phase | 20% | - Key Performance Indicators - Performance Measurement Framework - Data Collection and Analysis |
| Topic 7: Improve Phase | 20% | - Change Management - Implementation Strategies - Improvement Planning |
| Topic 8: Advanced Statistics and Data Analysis | 5% | - Data Interpretation - Statistical Methods |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
Question 1
According to ISO/IEC 270G1. why shall organizations document nonconformities?
A. To provide evidence of the requirements set by internal audit after reviewing their audit reports
B. To provide evidence of the results of the corrective actions and the nature of the nonconformities
C. To provide evidence of regulations set by external sources that need to be followed by the organization
Question 2
Why is the power/interest matrix used for?
A. identify business requirements
B. Determine and manage interested parties
C. Define the information security and physical boundaries
Question 3
Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on scenario 6. Lisa found some of the issues being discussed in the training and awareness session too technical, thus not fully understanding the session. What does this indicate?
A. Skyver did not determine differing team needs in accordance to the activities they perform and the intended results
B. The effectiveness of the training and awareness session was not evaluated
C. Lisa did not take actions to acquire the necessary competence
Question 4
How can Invalid Electric's ensure that Us employees are prepared for the audit?
A. By conducting practice Interviews with the employees
B. By allowing the employees to observe the technologies used
C. By showing the employees the internal audit reports so they can anticipate the questions asked by the auditor
Question 5
Who should be involved, among others, in the draft, review, and validation of information security procedures?
A. The employees in charge of ISMS operation
B. An external expert
C. The information security committee
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: C |
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