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Updated: Jul 16, 2026
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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN / PeopleCert (ITIL certification owner) |
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL-F (EXIN legacy: EX0-001 / ITIL 4 Foundation varies by provider) |
| Exam Price: | Varies by region and provider (approx. USD 300–500 equivalent) |
| Passing Score: | 65% (26 out of 40 questions) |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Specialist ITIL 4 Practice Manager |
| Certificate Validity Period: | 3 years (renewal required under ITIL certification renewal scheme) |
| Exam Duration: | 60 minutes |
| Available Languages: | English, German, French, Spanish, Japanese, Portuguese, Chinese |
| Exam Format: | Multiple choice, Closed book, Computer-based exam |
| Recommended Training: | Axelos ITIL Resources (ITSM guidance) PeopleCert Official ITIL 4 Training |
| Exam Registration: | PeopleCert ITIL 4 Certification Registration EXIN ITIL Certification Information |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored or authorized test center (onsite), depending on provider |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT services is recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/itil-4 |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Value creation through services
|
| Topic 2: The Four Dimensions of Service Management | - Organizations and people - Partners and suppliers - Information and technology - Value streams and processes |
| Topic 3: ITIL Guiding Principles | - Core guiding principles
|
| Topic 4: ITIL Service Value System (SVS) | - Service Value Chain activities
|
| Topic 5: ITIL Practices Overview | - General management practices - Technical management practices - Service management practices |
EXIN ITIL Foundation Sample Questions:
1. Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
A) Do
B) Perform
C) Measure
D) Implement
2. How are groups, teams, departments and divisions classified?
A) Processes
B) Functions
C) Roles
D) Technicians
3. Which of the following is service transition planning and support NOT responsible for?
A) Coordinating the efforts required to manage multiple simultaneous transitions
B) Maintaining policies, standards and models for service transition activities and processes
C) Prioritizing conflicts for service transition resources
D) Detailed planning of the build and test of individual changes
4. Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
A) Service catalogue management
B) Change management
C) Financial management for IT services
D) IT service continuity management
5. What guidance does ITIL give on the frequency of production of service reporting?
A) Reporting intervals should be set by the service provider
B) Reports should be produced weekly
C) Service reporting intervals must be defined and agreed with the customers
D) Service reporting intervals must be the same for all services
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |
EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN / PeopleCert (ITIL certification owner) |
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL-F (EXIN legacy: EX0-001 / ITIL 4 Foundation varies by provider) |
| Exam Price: | Varies by region and provider (approx. USD 300–500 equivalent) |
| Passing Score: | 65% (26 out of 40 questions) |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Specialist ITIL 4 Practice Manager |
| Certificate Validity Period: | 3 years (renewal required under ITIL certification renewal scheme) |
| Exam Duration: | 60 minutes |
| Available Languages: | English, German, French, Spanish, Japanese, Portuguese, Chinese |
| Exam Format: | Multiple choice, Closed book, Computer-based exam |
| Recommended Training: | Axelos ITIL Resources (ITSM guidance) PeopleCert Official ITIL 4 Training |
| Exam Registration: | PeopleCert ITIL 4 Certification Registration EXIN ITIL Certification Information |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored or authorized test center (onsite), depending on provider |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT services is recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/itil-4 |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Value creation through services
|
| Topic 2: The Four Dimensions of Service Management | - Organizations and people - Partners and suppliers - Information and technology - Value streams and processes |
| Topic 3: ITIL Guiding Principles | - Core guiding principles
|
| Topic 4: ITIL Service Value System (SVS) | - Service Value Chain activities
|
| Topic 5: ITIL Practices Overview | - General management practices - Technical management practices - Service management practices |
EXIN ITIL Foundation Sample Questions:
1. Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
A) Do
B) Perform
C) Measure
D) Implement
2. How are groups, teams, departments and divisions classified?
A) Processes
B) Functions
C) Roles
D) Technicians
3. Which of the following is service transition planning and support NOT responsible for?
A) Coordinating the efforts required to manage multiple simultaneous transitions
B) Maintaining policies, standards and models for service transition activities and processes
C) Prioritizing conflicts for service transition resources
D) Detailed planning of the build and test of individual changes
4. Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
A) Service catalogue management
B) Change management
C) Financial management for IT services
D) IT service continuity management
5. What guidance does ITIL give on the frequency of production of service reporting?
A) Reporting intervals should be set by the service provider
B) Reports should be produced weekly
C) Service reporting intervals must be defined and agreed with the customers
D) Service reporting intervals must be the same for all services
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |
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