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EXIN ITIL Deutsch Exam Overview:
| Certification Vendor: | EXIN (accredited ITIL certification provider under PeopleCert/Axelos scheme) |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL4 Foundation |
| Exam Duration: | 60 minutes |
| Available Languages: | Portuguese, Spanish, German, French, English, Japanese, Chinese (Simplified) |
| Exam Format: | Closed book, Online proctored or onsite, Multiple-choice questions |
| Real Exam Qty: | 40 |
| Exam Price: | Approx. 250–350 USD (varies by region and provider) |
| Certificate Validity Period: | No fixed expiration (ITIL 4 Foundation certification is generally valid indefinitely) |
| Passing Score: | 65% (26 out of 40 questions) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Practice Manager ITIL 4 Managing Professional |
| Recommended Training: | AXELOS ITIL 4 Overview PeopleCert Official ITIL Training |
| Exam Registration: | PeopleCert ITIL Certification Portal EXIN ITIL Foundation Certification Page |
| Sample Questions: | EXIN ITIL Deutsch Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (onsite) |
| Pre Condition: | No formal prerequisites required; recommended familiarity with IT service management concepts |
| Official Syllabus URL: | https://www.exin.com/certifications/exin-itil-foundation/ |
EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key Concepts of Service Management | - Services and service relationships - Value, outcomes, costs, and risks |
| ITIL Practices Overview | - Technical management practices - Service management practices - General management practices (e.g., incident, change, problem management) |
| ITIL Service Value System (SVS) | - Guiding principles - Continual improvement - Service value chain - Governance |
| The Four Dimensions of Service Management | - Value streams and processes - Organizations and people - Information and technology - Partners and suppliers |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Question 1
Identifizieren Sie das fehlende Wort im folgenden Satz.
Eine Kundendefinition ist das [?] für einen Dienst und übernimmt die Verantwortung für die Ergebnisse der Dienstnutzung.
A. Produkte
B. Anforderungen
C. Lieferanten
D. Ressourcen
Question 2
Welche ist die WICHTIGSTE Interessengruppe, mit der ein Dienstanbieter zusammenarbeiten muss?
A. Entwickler
B. Kundenbetreuer
C. Lieferanten
D. Kunden
Question 3
Welches beschreibt eine Reihe definierter Schritte zur Umsetzung von Verbesserungen?
A. Die Aktivität „Verbesserung“ der Wertschöpfungskette
B. Das „Modell der kontinuierlichen Verbesserung“
C. Das „Register der kontinuierlichen Verbesserung“
D. Die Wertschöpfungskettenaktivität „Engage“
Question 4
Was ist ein Zweck der Service Desk-Praxis?
A. Verringerung der Wahrscheinlichkeit und der Auswirkungen von Vorfällen durch Identifizierung tatsächlicher und potenzieller Ursachen von Vorfällen
B. Um klare geschäftsbasierte Ziele für die Serviceleistung festzulegen
C. Um den Bedarf an Vorfallslösungen und Serviceanfragen zu erfassen
D. Maximierung der Anzahl erfolgreicher IT-Änderungen durch Sicherstellung einer angemessenen Risikobewertung
Question 5
Welche Praxis braucht Menschen, die komplexe Systeme verstehen und über kreative und analytische Fähigkeiten verfügen?
A. Service-Level-Management
B. Problemmanagement
C. Serviceanforderungsverwaltung
D. Aktivierung ändern
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: B |
EXIN ITIL Deutsch Exam Overview:
| Certification Vendor: | EXIN (accredited ITIL certification provider under PeopleCert/Axelos scheme) |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL4 Foundation |
| Exam Duration: | 60 minutes |
| Available Languages: | Portuguese, Spanish, German, French, English, Japanese, Chinese (Simplified) |
| Exam Format: | Closed book, Online proctored or onsite, Multiple-choice questions |
| Real Exam Qty: | 40 |
| Exam Price: | Approx. 250–350 USD (varies by region and provider) |
| Certificate Validity Period: | No fixed expiration (ITIL 4 Foundation certification is generally valid indefinitely) |
| Passing Score: | 65% (26 out of 40 questions) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Practice Manager ITIL 4 Managing Professional |
| Recommended Training: | AXELOS ITIL 4 Overview PeopleCert Official ITIL Training |
| Exam Registration: | PeopleCert ITIL Certification Portal EXIN ITIL Foundation Certification Page |
| Sample Questions: | EXIN ITIL Deutsch Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (onsite) |
| Pre Condition: | No formal prerequisites required; recommended familiarity with IT service management concepts |
| Official Syllabus URL: | https://www.exin.com/certifications/exin-itil-foundation/ |
EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key Concepts of Service Management | - Services and service relationships - Value, outcomes, costs, and risks |
| ITIL Practices Overview | - Technical management practices - Service management practices - General management practices (e.g., incident, change, problem management) |
| ITIL Service Value System (SVS) | - Guiding principles - Continual improvement - Service value chain - Governance |
| The Four Dimensions of Service Management | - Value streams and processes - Organizations and people - Information and technology - Partners and suppliers |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Question 1
Identifizieren Sie das fehlende Wort im folgenden Satz.
Eine Kundendefinition ist das [?] für einen Dienst und übernimmt die Verantwortung für die Ergebnisse der Dienstnutzung.
A. Produkte
B. Anforderungen
C. Lieferanten
D. Ressourcen
Question 2
Welche ist die WICHTIGSTE Interessengruppe, mit der ein Dienstanbieter zusammenarbeiten muss?
A. Entwickler
B. Kundenbetreuer
C. Lieferanten
D. Kunden
Question 3
Welches beschreibt eine Reihe definierter Schritte zur Umsetzung von Verbesserungen?
A. Die Aktivität „Verbesserung“ der Wertschöpfungskette
B. Das „Modell der kontinuierlichen Verbesserung“
C. Das „Register der kontinuierlichen Verbesserung“
D. Die Wertschöpfungskettenaktivität „Engage“
Question 4
Was ist ein Zweck der Service Desk-Praxis?
A. Verringerung der Wahrscheinlichkeit und der Auswirkungen von Vorfällen durch Identifizierung tatsächlicher und potenzieller Ursachen von Vorfällen
B. Um klare geschäftsbasierte Ziele für die Serviceleistung festzulegen
C. Um den Bedarf an Vorfallslösungen und Serviceanfragen zu erfassen
D. Maximierung der Anzahl erfolgreicher IT-Änderungen durch Sicherstellung einer angemessenen Risikobewertung
Question 5
Welche Praxis braucht Menschen, die komplexe Systeme verstehen und über kreative und analytische Fähigkeiten verfügen?
A. Service-Level-Management
B. Problemmanagement
C. Serviceanforderungsverwaltung
D. Aktivierung ändern
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: B |
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