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Updated: Aug 09, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL 4 Foundation |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 (75 for non-native speakers) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Certificate Validity Period: | 3 years (renewable via 60 CPD points) |
| Exam Format: | Multiple Choice |
| Exam Price: | $599 USD |
| Available Languages: | English, German, Spanish, French, Japanese, Chinese (Simplified), Polish, Portuguese (Brazil), Russian, Thai, Czech, Arabic, Dutch, Finnish, Greek, Hungarian, Indonesian, Italian, Korean, Malay, Norwegian, Romanian, Swedish, Turkish, Ukrainian, Vietnamese |
| Passing Score: | 65% (26/40) |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online (Remote Proctored) or On-site (Test Center) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Describe the nature, use and interaction of the guiding principles - Explain the use of the guiding principles |
| Understand the key concepts of service management | - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of service relationships - Describe the key concepts of creating value with services |
| Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Know the purpose and key terms of selected ITIL practices | - Define key terms for selected practices - Describe the purpose of selected practices
|
EXIN ITIL Foundation (V4) Sample Questions:
1. Which statement about service offerings is CORRECT?
A) Each service should be described to consumers as a single service offering
B) Service offerings include the transfer of goods from the consumer to the prowler
C) Service offerings describe how providers and consumers cooperate to co-create value
D) The same product can be used as a basis for more than one service offering
2. Which activity is part of the 'continual improvement' practice?
A) Authorizing changes to implement improvements
B) Making business cases for improvement action
C) Logging and managing incidents that result in improvement opportunities
D) Identifying the cause of incidents and recommending related improvements
3. Which statement about the 'change enablement' practice is CORRECT?
A) Normal changes are triggered by the creation of a change request which can be created manually or automated
B) Standard changes are those that need to be scheduled, assessed and authorized following a standard process
C) Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly
D) There should be a separate change authority for standard changes which includes senior managers who understand the risks involved
4. Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?
A) Service request management
B) Service level management
C) Change enablement
D) Incident management
5. Which of these activities is carried out as part of 'problem management'?
A) Trend analysis of incident records
B) Escalating incidents to a support team for resolution
C) Diagnosing and resolving incidents
D) Creating incident records
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
EXIN ITIL Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL 4 Foundation |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 (75 for non-native speakers) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Certificate Validity Period: | 3 years (renewable via 60 CPD points) |
| Exam Format: | Multiple Choice |
| Exam Price: | $599 USD |
| Available Languages: | English, German, Spanish, French, Japanese, Chinese (Simplified), Polish, Portuguese (Brazil), Russian, Thai, Czech, Arabic, Dutch, Finnish, Greek, Hungarian, Indonesian, Italian, Korean, Malay, Norwegian, Romanian, Swedish, Turkish, Ukrainian, Vietnamese |
| Passing Score: | 65% (26/40) |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online (Remote Proctored) or On-site (Test Center) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the four dimensions of service management | - Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Describe the nature, use and interaction of the guiding principles - Explain the use of the guiding principles |
| Understand the key concepts of service management | - Recall the definition of: service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of service relationships - Describe the key concepts of creating value with services |
| Understand the purpose and components of the ITIL service value system | - Describe the ITIL service value system |
| Understand how the ITIL practices contribute to the service value chain | - Explain the role of selected practices in the service value chain |
| Understand the activities of the service value chain, and how they interconnect | - Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Know the purpose and key terms of selected ITIL practices | - Define key terms for selected practices - Describe the purpose of selected practices
|
EXIN ITIL Foundation (V4) Sample Questions:
1. Which statement about service offerings is CORRECT?
A) Each service should be described to consumers as a single service offering
B) Service offerings include the transfer of goods from the consumer to the prowler
C) Service offerings describe how providers and consumers cooperate to co-create value
D) The same product can be used as a basis for more than one service offering
2. Which activity is part of the 'continual improvement' practice?
A) Authorizing changes to implement improvements
B) Making business cases for improvement action
C) Logging and managing incidents that result in improvement opportunities
D) Identifying the cause of incidents and recommending related improvements
3. Which statement about the 'change enablement' practice is CORRECT?
A) Normal changes are triggered by the creation of a change request which can be created manually or automated
B) Standard changes are those that need to be scheduled, assessed and authorized following a standard process
C) Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly
D) There should be a separate change authority for standard changes which includes senior managers who understand the risks involved
4. Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?
A) Service request management
B) Service level management
C) Change enablement
D) Incident management
5. Which of these activities is carried out as part of 'problem management'?
A) Trend analysis of incident records
B) Escalating incidents to a support team for resolution
C) Diagnosing and resolving incidents
D) Creating incident records
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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