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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which two hunt groups support Forward Hunt Group Calls? (Choose two.)

A) Rotary
B) Collective Call Waiting
C) Collective
D) Sequential
E) Longest Waiting

2. Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)

A) Avaya phones
B) IP Office Manager
C) VoiceMail Pro Client
D) System Status Application (SSA)
E) IP Office System Monitor

3. What does it mean when the system status light on an IP Office expansion (e.g. ATM16, DS/DT30) module is flashing green?

A) A line/station is in use on the module.
B) No lines/stations are in use on the module.
C) There is no communication with the IP Office.
D) The .bin files are not loaded into the module.

4. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) Collective groups are not supported for CCR.
B) Queuing groups are not supported for CCR.
C) All agents in a CCR group need to have the same set type.
D) The agents monitored by CCR can only be in one group.
E) CCR must pull data from the highest numbered group of which the agent is a member.

5. On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

A) SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.
B) SIP Calls will be routed by the IP Office routing table.
C) SIP Calls will be routed by the IP Office NAT table.
D) SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
E) SIP call will not be routed.

Solutions: