Last Updated: Aug 16, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Unified Communications and Collaboration (UC&C) | 25% | - Avaya Equinox and Aura solutions - Integration with third-party applications - UC&C architecture and components - Collaboration tools and endpoints |
| Avaya Team Engagement Solutions Overview | 20% | - Benefits and business value - Avaya portfolio and product offerings - Introduction to Avaya Team Engagement Solutions |
| Deployment and Management | 25% | - Security, compliance, and troubleshooting - Administration, maintenance, and licensing - Solution design and sizing - Virtualization and survivability |
| Contact Center Solutions | 20% | - Reporting, analytics, and workforce optimization - Routing, queuing, and call handling - Avaya Aura Contact Center overview |
| Solution Selling and Customer Engagement | 10% | - Customer requirement analysis - Value proposition and ROI analysis - Solution recommendation and positioning |
1. The Avaya Equinox Media Server supports two main working modes: full audio, video, and web collaboration and high capacity audio web collaboration. The basic mode selection is done at the time of installation and setup.
What alternatives are there for changing the working mode?
A) Changing modes can be done but requires reinstallation of the ova
B) Instead of switching the server can be placed in a dual mode role
C) The mode can be changed easily from the Avaya Equinox Management
D) Changing modes without reinstallation can be done by a services technician
2. Avaya IXTM Messaging uses several virtual or physical Application Servers Match the four servers listed with their description
3. You have a customer who through acquisitions has 4 locations with separate Communication Manager (CM) installations. They have 6000 employees. they have a requirement to support mobile workforce that moves from office to office they also have a requirement to modernize and provide survivability and simplify management.
Which strategy will meet there needs?
A) Upgrade to 7. x or 8.x, set up one active CM, set up the other three CMs as Survivable Core
B) Upgrade to 8.1, set up two active main CMs and two Survivable Core CMs
C) Upgrade to 7.x or 8.x and set up all four locations as Survivable Core.
D) Upgrade to 8.1, set up one active CM, one Survivable core and two Survivable remotes Survivable Remotes.
4. The Avaya Equinox Attendant supports two different operating modes; computer and deskphone.
Which statement regarding the deskphone mode is correct?
A) Deskphone modes allows the attendant to make and receive calls using a 9600 H.323 phone
B) Deskphone modes allows the attendant to make and receive calls using a 96x1 SIP phone.
C) Deskphone modes allows the attendant to make and receive calls using a 2500 set.
D) Deskphone modes allows the attendant to make and receive calls using a 9400 digital phone
5. You are working with a customer that has 4,000 employees in 4 locations. Singapore houses the main data center and Sidney houses the backup data center they have branch locations in Los Angeles and Denver. They are asking for geographic redundancy for telephony functionality. They want local survivability at their branch locations for telephony functionality.
Which three configurations will meet their requirement for telephony redundancy and survivability? (Choose three)
A) Survivable remote CM instances deployed in Singapore and Sydney
B) Survivable remote CM instances deployed in Los Angeles and Denver
C) One duplex pair CM servers deployed as a survivable Core in Sydney
D) One duplex pair CM servers deployed as a survivable Core in Los Angeles
E) One duplex pair of CM servers deployed as the active CM instance in Singapore
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: Only visible for members | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B,C,E |
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