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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

A) It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
B) It can be set to a RONA VDN number.
C) It can be set to a Routing VDN number.
D) It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.

2. Refer to the exhibit.

A) It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.
B) It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
C) It displays the need for running a DRS replication Service for Avaya Breeze nodes.
D) It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.

3. Which statement describes the function of the Work Assignment Snap-in?

A) It is responsible for interaction routing.
B) It is a normalized model for all Avaya Oceana resources.
C) It provides contextual information.
D) It helps Avaya Oceana customer* build their business logic.

4. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) CSC
B) Work Assignment
C) Context Store
D) UCM

5. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED sends a resource request to CS with chat attributes for a suitable agent.
B) ED sends a "create new contact" request to OCP snap-in.
C) ED sends a resource request to WA with chat attributes for a suitable agent.
D) ED workflow requests chat attributes for the Context Id from C Store.
E) ED sends a resource request to WA and invites the agent to a chat room.

Solutions: