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Last Updated: Aug 14, 2026
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Benefits in Obtaining Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Genesys certifications lead to higher quality performance, recognized credibility, and greater customer success.
Certification Advantages Upon completion of this course, you will be to:
- Configure the SIP components of an IC system
- Monitor, capture, and troubleshoot SIP traffic
- Deploy Genesys products in a VoIP environment
- Configure deployment scenarios
- Install and configure Interaction Center components
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The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.
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Genesys GE0-601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: PureConnect / Interaction Center Platform Overview | 20% | - Server Roles and Dependencies - Licensing Model and Management - System Architecture and Components |
| Topic 2: Interaction Attendant and Call Flow Design | 25% | - Routing and Queue Configuration - Auto Attendant and Menu Configuration - Attendant Interface and Structure - Voice Prompts and Scheduling |
| Topic 3: System Administration and Security | 20% | - User, Role, Workgroup and Station Management - Security Settings and Access Control - Dial Plan, SIP and Media Configuration |
| Topic 4: ACD, Reporting and Maintenance | 15% | - Interaction Supervisor and Reporter Basics - ACD and Skills-Based Routing - Logs, Updates and Troubleshooting |
| Topic 5: Installation and Initial Configuration | 20% | - Deployment Requirements - Post-Installation Verification - Setup Assistant and Initial Configuration |
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