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Salesforce AP-204 Exam Syllabus Topics:

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Feedback from their Sales Agents about their current legacy system's quoting and order capture flows:
They often need to refer back to their training documentation for routine customer requests They are able to handle the majority of customer requests themselves despite current challenges Routine customer requests require many clicks and they want the new system to focus on user experience One of the common MACD transactions is to increase the quantity of the assets.
What approach should a Consultant recommend for designing the quoting and order capture flows in Communications Cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage OmniScripts for all use cases to minimize the training effort for the Sales Agents
B) Leverage the CPQ Cart for all cases to minimize the implementation effort
C) Leverage guided selling OmniScripts for common use cases, and the CPQ Cart for other use cases
D) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy system's UI

2. Northern Trail Outfitters (NTO) has a 7-tier product hierarchy that they use to track products in their Enterprise Resource Planning (ERP) platform. Assuming this functionality is available in the Consumer Goods Cloud, what should a consultant at NTO determine which tier of data contains the information required to set up products in Consumer Goods Cloud INTO wishes to measure share-of-shelf ?

A) Which tier describes stock keeping units (SKL)?
B) There is no need to ask a question choose level 7
C) Which tier has the data you trust most?
D) What tier has data describing the product with?

3. When performing a search in an inventory check task which products are considered for the search?

A) All products associated with the retail store
B) All products owned by the user
C) All products in the organization
D) All products created by the user

4. Which three Consumer Goods Cloud(CGC) objects are linked to the product2 object in the CGC data model?

A) Assessment Task Product
B) Assortment Product
C) Store Product
D) Promotion Product
E) Delivery Product

5. What actions should a consultant take during setup to ensure Einstein Vision works when deployed to field users?

A) Populate the custom object for Einstein optical character recognition so that the system can have a baseline to perform its AI
B) Assign a permission set for users who need to use Einstein to provide access to functionally
C) Upload a suppression data set for known competitor products so Einstein can avoid the detection
D) Upload a data set for Einstein to leverage for object detection so the system can have a baseline to perform its AI
E) Build the model to be used and review its quality prior to deployment to support a positive first experience

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