Last Updated: Aug 11, 2026
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| Duration | 75 minutes |
| Exam Registration | PEARSON VUE |
| Exam Code | 500-440 UCCED |
| Sample Questions | Cisco 500-440 Sample Questions |
| Exam Name | Designing Cisco Unified Contact Center Enterprise |
| Recommended Training | Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 |
| Number of Questions | 65-75 |
| Exam Price | $300 USD |
| Passing Score | Variable (750-850 / 1000 Approx.) |
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The Cisco 500-440 test is a certification exam that helps individuals to prove their knowledge about intelligent call routing, multichannel contact management, and computer telephony integration using an IP network. If you are interested in pursuing a career within enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise solution, you must take this exam. Moreover, it will allow you to gain the relevant Cisco Unified Contact Center Enterprise Specialist certification.
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The Cisco 500-440 test includes about 65-75 questions that the candidate needs to finish within 75 minutes. The questions come in the format of multiple-choice, drag-and-drop multiple response questions and fill in the blanks. The test is conducted by Pearson VUE, you can either take this exam online or in the test center. Moreover, you have to pay $300 to register for the exam. It is important to note that this exam result is valid for 2 years after which candidates need to take the exam again for recertification.
| Section | Weight | Objectives |
|---|---|---|
| Virtualization Environment | 8% | - VMware requirements and guidelines - Supported virtualization platforms - Resource allocation and best practices |
| Design Considerations for Cisco Unified Communications Manager | 15% | - Media resource planning - Trunking and dial plan design - Integration with Unified CCE |
| Sizing and Scalability | 12% | - Growth and scalability planning - Component capacity planning - Agent and call volume sizing |
| Describe Features and Functionality of Cisco Unified CCE Solution | 20% | - Core components and functionality - Architecture and deployment models - High availability and redundancy |
| Network Design Considerations | 20% | - Latency, jitter, and packet loss thresholds - Security and firewall topology - Bandwidth and QoS requirements |
| Design Considerations for Unified ICM, Finesse, CVP, and Intelligence Center | 25% | - Cisco Finesse desktop design - Unified ICM design and routing logic - Cisco Unified CVP and IVR design - Unified Intelligence Center reporting design |
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