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IASP SPP Exam Syllabus Topics:

IASPStrategy Planning Professional Exam Sample Questions:

1. Performance management includes comparing an organization's

A) Actual results against desired results
B) Key performance indicators against its strategic environment
C) Employee satisfaction levels against employee performance reviews
D) Profit and loss statement against its balance sheet

2. Strategic planning impacts the annual planning and budgeting process by

A) Establishing priorities
B) Identifying strategies for ongoing initiatives
C) Flowing budgets down to lower levels
D) Defining the organization's structure

3. Well-planned and ongoing communication during the planning process is essential to ensure "buy-in" and continuous engagement ("stay-in") of which of the following groups?

A) Key internal and external stakeholders, and the Board of Directors
B) Board of directors
C) Senior management
D) Shareholders

4. Which of the following is the MOST critical responsibility of the board of directors before approving a strategic plan?

A) Ensure alignment of talent with the plan
B) Participate in effective debate on the operating plan
C) Provide solid strategic alternatives
D) Ask perceptive and insightful questions

5. Which of the following is the MOST important aspect of customer service?

A) Caring only
B) Excellence in every aspect
C) High quality goods and services only
D) Excellence in one specific area only

Solutions: