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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice forms a link between the service provider and the users of services?

A) Service level management
B) Change enablement
C) Service desk
D) Problem management

2. What is a user?

A) The role that defines the requirements for a service
B) The role that authorizes budget for service consumption
C) The role that uses services
D) The role that directs and controls an organization

3. Which helps to streamline the fulfilment of service requests?

A) Creating new workflows for every service request
B) Understanding which service requests can be accomplished with limited approvals
C) Eliminating service requests which have complex workflows
D) Separating requests relating to service failures from the degradation of services

4. Which value chain activity ensures that ongoing service activity meets user expectations?

A) Engage
B) Obtain/build
C) Plan
D) Deliver and support

5. Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

A) Service level management
B) Change enablement
C) Service desk
D) Continual improvement

Solutions: