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Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
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| Section | Objectives |
|---|---|
| Reporting and analytics | - Customer service reporting
|
| Manage cases and service requests | - Service level management
|
| Configure Microsoft Dynamics 365 for Customer Service | - Set up and configure customer service applications
|
| Omnichannel and service automation | - Service automation tools
|
| Knowledge management | - Knowledge base configuration
|
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