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Salesforce Certified Education Cloud Consultant Sample Questions:

1. The CRM steering committee that oversees the university's Salesforce implementation needs guidance on governance best practices.
Which best practice should a consultant recommend?

A) Ask committee members to Join a local Salesforce group.
B) Hold a standing committee meeting.
C) Assign only department leaders as champions.

2. Alumni Relations is using Salesforce with the Education Data Architecture (EDA). The department is holding an event that features a faculty member as the guest speaker. The events manager wants a report of all alumni who took a course from that faculty member.
How should the consultant create this report?

A) Use the Course Connections with Contact's Academic Program Report Type.
B) Create a custom Report Type with Courses, Course Offerings, and Course Connections.
C) Add a Course Connections cross filter to the Program Enrollments with Contact report.

3. A college wants to create a resource for its Center of Excellence (CoE) where users can vote on suggestions and ...............................
What should a consultant create to meet the requirement?

A) Chatter group
B) Queue
C) Success Team
D) Public Group

4. A university plans to implement Salesforce. The project lead is drafting a communication plan and has asked the consultant to provide examples of communications to send after implementation.
Which communication example should a consultant recommend?

A) Project sponsor profile
B) User contest
C) Teaser email

5. A university has hired a consultant to advise on its technology and data strategy.
Which tool should the consultant leverage?

A) Data Maturity Model
B) Insights Platform Data Integrity
C) Program Management Module

Solutions: