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Last Updated: Sep 04, 2026

No. of Questions: 100 Questions & Answers with Testing Engine

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SAP C_TCRM20_70 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Process12-16%- Service Management
  • 1. Service requests
  • 2. Installed base support
  • 3. Complaints and returns
  • 4. Service orders
Topic 2: Middleware and Data Exchange12-16%- CRM Middleware
  • 1. Integration scenarios
  • 2. Data replication
  • 3. Initial load and synchronization
  • 4. Middleware monitoring
Topic 3: Marketing8-12%- Marketing Processes
  • 1. Target groups
  • 2. Campaign management
  • 3. Segmentation
  • 4. Marketing planning
Topic 4: Sales Process8-12%- Sales Management
  • 1. Sales order processing
  • 2. Opportunity management
  • 3. Lead management
  • 4. Quotation processing
Topic 5: Pricing and ERP Integration8-12%- Pricing and Integration
  • 1. Condition techniques
  • 2. SAP ERP integration
  • 3. Billing integration
  • 4. Pricing procedures
Topic 6: Reporting and Analytics8-12%- CRM Reporting
  • 1. Key performance indicators
  • 2. Interactive reports
  • 3. Operational reporting
  • 4. Analytics fundamentals
Topic 7: Organizational Model and Master Data8-12%- Master Data
  • 1. Product master
  • 2. Organizational model
  • 3. Installed base
  • 4. Business partners
Topic 8: CRM Fundamentals and Architecture8-12%- CRM Basics
  • 1. Master data concepts
  • 2. CRM WebClient UI
  • 3. Business scenarios
  • 4. SAP CRM architecture
Topic 9: Business Transactions12-16%- Transaction Framework
  • 1. Activities
  • 2. Opportunities
  • 3. Quotations
  • 4. Sales orders
Topic 10: Interaction Center8-12%- Customer Interaction
  • 1. Agent inbox
  • 2. Interaction records
  • 3. Business activities
  • 4. Communication channels
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