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Updated: Sep 15, 2026

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Cisco 100-140 Korean Exam Overview:

Certification Vendor:Cisco
Exam Name:Cisco Certified Support Technician (CCST) IT Support
Exam Number:100-140
Certificate Validity Period:3 years
Real Exam Qty:Approximately 50 (varies)
Available Languages:English
Passing Score:700 / 1000 (scaled)
Exam Price:USD 125 (may vary by region/tax)
Exam Duration:50 minutes
Exam Format:Drag and Drop, Multiple Response, Multiple Choice, Simulation-based questions
Related Certifications:Cisco Certified Support Technician (CCST) Networking
Cisco Certified Support Technician (CCST) Cybersecurity
Cisco Certified Entry Networking Technician (CCT)
Recommended Training:Cisco CCST Certification Overview
Cisco Networking Academy - CCST IT Support
Exam Registration:Pearson VUE Cisco Exams
Cisco Certification Registration Portal
Sample Questions:Cisco 100-140 Korean Sample Questions
Exam Way:Online proctored or test center (via Pearson VUE)
Pre Condition:No formal prerequisites required; basic computer literacy recommended
Official Syllabus URL:https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/cisco-certified-support-technician.html

Cisco 100-140 Korean Exam Syllabus Topics:

TopicDetails
Topic 1
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 2
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 3
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 4
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 5
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html

Cisco 100-140 Korean Exam Overview:

Certification Vendor:Cisco
Exam Name:Cisco Certified Support Technician (CCST) IT Support
Exam Number:100-140
Certificate Validity Period:3 years
Real Exam Qty:Approximately 50 (varies)
Available Languages:English
Passing Score:700 / 1000 (scaled)
Exam Price:USD 125 (may vary by region/tax)
Exam Duration:50 minutes
Exam Format:Drag and Drop, Multiple Response, Multiple Choice, Simulation-based questions
Related Certifications:Cisco Certified Support Technician (CCST) Networking
Cisco Certified Support Technician (CCST) Cybersecurity
Cisco Certified Entry Networking Technician (CCT)
Recommended Training:Cisco CCST Certification Overview
Cisco Networking Academy - CCST IT Support
Exam Registration:Pearson VUE Cisco Exams
Cisco Certification Registration Portal
Sample Questions:Cisco 100-140 Korean Sample Questions
Exam Way:Online proctored or test center (via Pearson VUE)
Pre Condition:No formal prerequisites required; basic computer literacy recommended
Official Syllabus URL:https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/cisco-certified-support-technician.html

Cisco 100-140 Korean Exam Syllabus Topics:

TopicDetails
Topic 1
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 2
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 3
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 4
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 5
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html

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