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Updated: Sep 19, 2026
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Avaya 33810X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Solution Design Exam 33810X |
| Exam Number: | 33810X |
| Exam Format: | Multiple choice, Scenario-based questions |
| Available Languages: | English |
| Sample Questions: | Avaya 33810X Sample Questions |
| Exam Way: | Proctored exam (online or authorized testing center depending on region) |
| Pre Condition: | Recommended familiarity with Avaya Aura platform and contact center fundamentals; prior experience in telephony or unified communications is beneficial. |
Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Integration | - Telephony and SIP integration
|
| Contact Center Architecture Overview | - Avaya Aura Contact Center components
|
| Operations and Maintenance | - Monitoring and reporting
|
| Solution Design Requirements | - Design considerations
|
Avaya Aura® Contact Center Solution Design Sample Questions:
The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?
- A. Contact Center Orchestration Designer
- B. Contact Center Manager Administrator
- C. Contact Center Server Utility
- D. Contact Center Manager Multimedia Administrator
Correct Answer: D 🗳️
An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)
- A. Bill Board collection
- B. Agent Maps
- C. Call by Call Display
- D. Supervisor Chart
Correct Answer: B,D 🗳️
An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?
- A. Engagement Designer
- B. Work Assignment
- C. Co-Browsing
- D. Context Store
Correct Answer: D 🗳️
A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)
- A. Voice and Multimedia Contact Server without Avaya Media Server
- B. Voice and Multimedia Contact Server with Avaya Media Server
- C. Voice Contact Server only
- D. One-X Agent
- E. Multimedia Contact Server only
Correct Answer: A,B,C 🗳️
Refer to the exhibit.
AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?
- A. It Is anchored In the Media Server.
- B. It Is anchored in the Session Manager.
- C. It Is anchored In the G450.
- D. It Is anchored In the Media Processing Platform.
Correct Answer: B 🗳️
Avaya 33810X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Solution Design Exam 33810X |
| Exam Number: | 33810X |
| Exam Format: | Multiple choice, Scenario-based questions |
| Available Languages: | English |
| Sample Questions: | Avaya 33810X Sample Questions |
| Exam Way: | Proctored exam (online or authorized testing center depending on region) |
| Pre Condition: | Recommended familiarity with Avaya Aura platform and contact center fundamentals; prior experience in telephony or unified communications is beneficial. |
Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Integration | - Telephony and SIP integration
|
| Contact Center Architecture Overview | - Avaya Aura Contact Center components
|
| Operations and Maintenance | - Monitoring and reporting
|
| Solution Design Requirements | - Design considerations
|
Avaya Aura® Contact Center Solution Design Sample Questions:
The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?
- A. Contact Center Orchestration Designer
- B. Contact Center Manager Administrator
- C. Contact Center Server Utility
- D. Contact Center Manager Multimedia Administrator
Correct Answer: D 🗳️
An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)
- A. Bill Board collection
- B. Agent Maps
- C. Call by Call Display
- D. Supervisor Chart
Correct Answer: B,D 🗳️
An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?
- A. Engagement Designer
- B. Work Assignment
- C. Co-Browsing
- D. Context Store
Correct Answer: D 🗳️
A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)
- A. Voice and Multimedia Contact Server without Avaya Media Server
- B. Voice and Multimedia Contact Server with Avaya Media Server
- C. Voice Contact Server only
- D. One-X Agent
- E. Multimedia Contact Server only
Correct Answer: A,B,C 🗳️
Refer to the exhibit.
AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?
- A. It Is anchored In the Media Server.
- B. It Is anchored in the Session Manager.
- C. It Is anchored In the G450.
- D. It Is anchored In the Media Processing Platform.
Correct Answer: B 🗳️
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