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Updated: Sep 15, 2026
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Avaya 3381X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Customer Engagement Solutions Design Exam |
| Exam Number: | 3381X |
| Related Certifications: | APDS - Avaya Professional Design Specialist (APDS 3370) ACDS - Avaya Customer Engagement Solutions Design (ACDS 3380) |
| Available Languages: | English |
| Exam Format: | Multiple-choice questions (MCQ) |
| Recommended Training: | Avaya Customer Engagement Solutions training paths (Avaya Learning Center) |
| Exam Registration: | Avaya Certification / Pearson VUE Registration |
| Exam Way: | Pearson VUE proctored exam (online or test center) |
| Pre Condition: | Typically intended for Avaya partners and professionals with foundational knowledge of Avaya Professional Design Specialist (APDS 3370) or equivalent experience in contact center solutions. |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 3381X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Engagement Solutions Design Fundamentals | - Avaya Customer Experience Architecture
|
| Contact Center Operations and Optimization | - Agent and supervisor experience
|
| Solution Integration and Customer Experience Technologies | - Digital engagement technologies
|
| Solution Design and Implementation Approach | - Design methodology
|
Avaya 3381X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Customer Engagement Solutions Design Exam |
| Exam Number: | 3381X |
| Related Certifications: | APDS - Avaya Professional Design Specialist (APDS 3370) ACDS - Avaya Customer Engagement Solutions Design (ACDS 3380) |
| Available Languages: | English |
| Exam Format: | Multiple-choice questions (MCQ) |
| Recommended Training: | Avaya Customer Engagement Solutions training paths (Avaya Learning Center) |
| Exam Registration: | Avaya Certification / Pearson VUE Registration |
| Exam Way: | Pearson VUE proctored exam (online or test center) |
| Pre Condition: | Typically intended for Avaya partners and professionals with foundational knowledge of Avaya Professional Design Specialist (APDS 3370) or equivalent experience in contact center solutions. |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 3381X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Engagement Solutions Design Fundamentals | - Avaya Customer Experience Architecture
|
| Contact Center Operations and Optimization | - Agent and supervisor experience
|
| Solution Integration and Customer Experience Technologies | - Digital engagement technologies
|
| Solution Design and Implementation Approach | - Design methodology
|
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