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Salesforce Arch-302 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified B2C Solution Architect |
| Exam Number: | Arch-302 |
| Exam Price: | USD 400 (retake: USD 200) |
| Exam Format: | Multiple-select, Scenario-based, Multiple-choice |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Integration Architect Salesforce Certified Data Architect |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Passing Score: | 63% |
| Real Exam Qty: | 60–65 |
| Recommended Training: | B2C Solution Architect Cert Prep Salesforce Trailhead Learning Path |
| Exam Registration: | Salesforce Certification Registration Pearson VUE |
| Sample Questions: | Salesforce Arch-302 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE / Kryterion testing centers |
| Pre Condition: | Recommended: Platform App Builder, Integration Architect, Data Architect certifications; 2–3 years multi-cloud experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/b2c-solution-architect |
Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Models and Management | 25% | - Plan data integration, synchronization, and governance - Manage data quality, migration, and lifecycle - Define data models and relationships across systems |
| Functional Capabilities and Business Value | 7% | - Map customer journeys to B2C solutions - Recommend suitable Salesforce products for business processes - Evaluate product features and business outcomes |
| Architecture Design | 18% | - Illustrate interactions between Salesforce clouds and third-party systems - Design multi-cloud solution architecture - Address security, compliance, and data residency requirements |
| Integration Strategy | 23% | - Design secure, scalable, and high-performance integrations - Select integration patterns and APIs - Evaluate tools, middleware, and custom development needs |
| Discovery and Customer Success | 27% | - Define success criteria and implementation roadmap - Validate architecture, systems of record, and risks - Facilitate customer engagement and requirements gathering |
Salesforce Certified B2C Solution Architect Sample Questions:
A company has been using B2C Commerce for many years and recently decided to implement Service Cloud and Marketing Cloud. Currently, there are many issues with the integration between B2C Commerce and the legacy CRM, which means data is often out of Sav sync. Agencies currently manage the Marketing communication, and B2C Commerce is sending the messages. The main goal is to ensure Catksion that B2C Commerce can trigger multi-channel messaging via Marketing Cloud, leveraging the data the company has on customers to personalize the communication.
Which three considerations should a Solution Architect keep in mind when recommending a migration strategy from the existing setup to the new one?
Choose 3 answers
- A. Service Cloud should be implemented before Marketing Cloud to ensure that the Salesforce Contact IDs can be used in Marketing Cloud as unique identifiers. Written
- B. Marketing Cloud Connect should be configured to use an alternate external ID from Salesforce as the Contact Key to avoid duplicate contacts in Marketing Cloud.
- C. Custom development work is required to connect B2C Commerce to Marketing Cloud and use the Salesforce Contact ID.
- D. Customer data can be imported into Service Cloud from B2C Commerce and the legacy CRM without deduplication since Salesforce CDP can automatically merge duplicate records upon insert.
- E. Customer data from B2C Commerce and the legacy CRM should be deduplicated before being imported into Service Cloud. Materials
Correct Answer: A,C,E 🗳️
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.
Which option should a Solution Architect configure to accomplish this7
- A. Queues and Assignment rules
- B. Auto Response rules and Support Processes
- C. Apex trigger on a Case object
- D. Auto-launched Flow with a Record Trigger
Correct Answer: A 🗳️
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers
- A. Service Cloud profile data can be configured to sync to the Marketing Cloud profile center
- B. Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used
- C. SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud
- D. Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used
Correct Answer: C,D 🗳️
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
A company currently uses B2C Commerce and Service Cloud for one of its storefronts. They are now considering implementing the 'Order on Behalf of flow. Which consideration must a Solution Architect keep in mind while implementing the 'Order on Behalf of flow?
- A. The Service Cloud Connector can work with any valid Service Cloud user. There is no specific need for an Integration User with administrative rights.
- B. The Service Cloud Connector is not available for guests or anonymous storefront shoppers. Use Order on Behalf with registered B2C Commerce customer accounts.
- C. The Service Cloud Connector enables data synchronization through SOAP services using Service Cloud and B2C Commerce. REST services are not available for such data synchronization needs.
- D. The Service Cloud Connector does not require B2C Commerce to be registered as a remote site as long as the Service Cloud org and B2C Commerce realm are in the same geographic region.
Correct Answer: B 🗳️
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.
What should the Solution Architect keep in mind to avoid data exchange issues after implementation?
- A. Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact
- B. Check the field-level security for nationalParks is set to read only
- C. Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce
- D. Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API
Correct Answer: A 🗳️
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
Viewing page 1 out of 31 pages.
Viewing questions 1-5 out of 154 questions.
Salesforce Arch-302 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified B2C Solution Architect |
| Exam Number: | Arch-302 |
| Exam Price: | USD 400 (retake: USD 200) |
| Exam Format: | Multiple-select, Scenario-based, Multiple-choice |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Integration Architect Salesforce Certified Data Architect |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Passing Score: | 63% |
| Real Exam Qty: | 60–65 |
| Recommended Training: | B2C Solution Architect Cert Prep Salesforce Trailhead Learning Path |
| Exam Registration: | Salesforce Certification Registration Pearson VUE |
| Sample Questions: | Salesforce Arch-302 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE / Kryterion testing centers |
| Pre Condition: | Recommended: Platform App Builder, Integration Architect, Data Architect certifications; 2–3 years multi-cloud experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/b2c-solution-architect |
Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Models and Management | 25% | - Plan data integration, synchronization, and governance - Manage data quality, migration, and lifecycle - Define data models and relationships across systems |
| Functional Capabilities and Business Value | 7% | - Map customer journeys to B2C solutions - Recommend suitable Salesforce products for business processes - Evaluate product features and business outcomes |
| Architecture Design | 18% | - Illustrate interactions between Salesforce clouds and third-party systems - Design multi-cloud solution architecture - Address security, compliance, and data residency requirements |
| Integration Strategy | 23% | - Design secure, scalable, and high-performance integrations - Select integration patterns and APIs - Evaluate tools, middleware, and custom development needs |
| Discovery and Customer Success | 27% | - Define success criteria and implementation roadmap - Validate architecture, systems of record, and risks - Facilitate customer engagement and requirements gathering |
Salesforce Certified B2C Solution Architect Sample Questions:
A company has been using B2C Commerce for many years and recently decided to implement Service Cloud and Marketing Cloud. Currently, there are many issues with the integration between B2C Commerce and the legacy CRM, which means data is often out of Sav sync. Agencies currently manage the Marketing communication, and B2C Commerce is sending the messages. The main goal is to ensure Catksion that B2C Commerce can trigger multi-channel messaging via Marketing Cloud, leveraging the data the company has on customers to personalize the communication.
Which three considerations should a Solution Architect keep in mind when recommending a migration strategy from the existing setup to the new one?
Choose 3 answers
- A. Service Cloud should be implemented before Marketing Cloud to ensure that the Salesforce Contact IDs can be used in Marketing Cloud as unique identifiers. Written
- B. Marketing Cloud Connect should be configured to use an alternate external ID from Salesforce as the Contact Key to avoid duplicate contacts in Marketing Cloud.
- C. Custom development work is required to connect B2C Commerce to Marketing Cloud and use the Salesforce Contact ID.
- D. Customer data can be imported into Service Cloud from B2C Commerce and the legacy CRM without deduplication since Salesforce CDP can automatically merge duplicate records upon insert.
- E. Customer data from B2C Commerce and the legacy CRM should be deduplicated before being imported into Service Cloud. Materials
Correct Answer: A,C,E 🗳️
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.
Which option should a Solution Architect configure to accomplish this7
- A. Queues and Assignment rules
- B. Auto Response rules and Support Processes
- C. Apex trigger on a Case object
- D. Auto-launched Flow with a Record Trigger
Correct Answer: A 🗳️
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers
- A. Service Cloud profile data can be configured to sync to the Marketing Cloud profile center
- B. Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used
- C. SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud
- D. Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used
Correct Answer: C,D 🗳️
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
A company currently uses B2C Commerce and Service Cloud for one of its storefronts. They are now considering implementing the 'Order on Behalf of flow. Which consideration must a Solution Architect keep in mind while implementing the 'Order on Behalf of flow?
- A. The Service Cloud Connector can work with any valid Service Cloud user. There is no specific need for an Integration User with administrative rights.
- B. The Service Cloud Connector is not available for guests or anonymous storefront shoppers. Use Order on Behalf with registered B2C Commerce customer accounts.
- C. The Service Cloud Connector enables data synchronization through SOAP services using Service Cloud and B2C Commerce. REST services are not available for such data synchronization needs.
- D. The Service Cloud Connector does not require B2C Commerce to be registered as a remote site as long as the Service Cloud org and B2C Commerce realm are in the same geographic region.
Correct Answer: B 🗳️
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.
What should the Solution Architect keep in mind to avoid data exchange issues after implementation?
- A. Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact
- B. Check the field-level security for nationalParks is set to read only
- C. Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce
- D. Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API
Correct Answer: A 🗳️
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
Viewing page 1 out of 31 pages.
Viewing questions 1-5 out of 154 questions.
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