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| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C-BOSUP-90 |
| Exam Price: | USD 500–600 (varies by region and SAP partner pricing) |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple response, Multiple choice |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects BI Platform |
| Passing Score: | 65% (typical SAP associate threshold; may vary) |
| Certificate Validity Period: | Typically 3 years for SAP certification (may vary depending on policy updates) |
| Available Languages: | English |
| Real Exam Qty: | 80 questions (typical; may vary by exam version) |
| Recommended Training: | SAP BusinessObjects BI Platform training SAP Learning Hub |
| Exam Registration: | SAP Certification Portal |
| Sample Questions: | SAP C-BOSUP-90 Sample Questions |
| Exam Way: | Online proctored exam via SAP Certification platform |
| Pre Condition: | Basic understanding of SAP BusinessObjects BI platform and IT support processes is recommended. Prior experience in system administration or SAP support is beneficial but not mandatory. |
| Official Syllabus URL: | https://learning.sap.com/certifications |
| Section | Objectives |
|---|---|
| Topic 1: Incident Management Processes | - Support workflow
|
| Topic 2: System Administration and Monitoring | - Monitoring tools and practices
|
| Topic 3: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Topic 4: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Topic 5: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
Question 1
How can you setup SAP EarlyWatch Alert?
A. Connecting to SAP Service Marketplace and setting up the parameters
B. Connecting to SAP Service Marketplace and defining your landscape
C. Using SMSY transaction to create your logical components first, if this is not already done
D. Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
Question 2
What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)
A. Performance measurement
B. Report development
C. Safe remote access
D. Batch job planning
Question 3
You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?
A. Sent to SAP
B. In Process
C. Proposed Solution
D. Sent to Support
Question 4
What are benefits of SAP Notes to the installed base? (Choose two)
A. They allow customers to find solutions for their own product issues.
B. SAP Notes inform customers about corporate strategy.
C. One SAP Note can cover multiple technical issues.
D. They allow support consultants to quickly provide solutions for problems which have already been solved before.
Question 5
What is the Software Developer Network (SDN)?
A. The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.
B. The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
C. The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.
D. The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,C | Question 3 Answer: C | Question 4 Answer: A,D | Question 5 Answer: D |
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Support Associate - Incident Management with SAP BusinessObjects |
| Exam Number: | C-BOSUP-90 |
| Exam Price: | USD 500–600 (varies by region and SAP partner pricing) |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple response, Multiple choice |
| Related Certifications: | SAP Certified Application Associate - SAP BusinessObjects BI Platform |
| Passing Score: | 65% (typical SAP associate threshold; may vary) |
| Certificate Validity Period: | Typically 3 years for SAP certification (may vary depending on policy updates) |
| Available Languages: | English |
| Real Exam Qty: | 80 questions (typical; may vary by exam version) |
| Recommended Training: | SAP BusinessObjects BI Platform training SAP Learning Hub |
| Exam Registration: | SAP Certification Portal |
| Sample Questions: | SAP C-BOSUP-90 Sample Questions |
| Exam Way: | Online proctored exam via SAP Certification platform |
| Pre Condition: | Basic understanding of SAP BusinessObjects BI platform and IT support processes is recommended. Prior experience in system administration or SAP support is beneficial but not mandatory. |
| Official Syllabus URL: | https://learning.sap.com/certifications |
| Section | Objectives |
|---|---|
| Topic 1: Incident Management Processes | - Support workflow
|
| Topic 2: System Administration and Monitoring | - Monitoring tools and practices
|
| Topic 3: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Topic 4: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Topic 5: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
Question 1
How can you setup SAP EarlyWatch Alert?
A. Connecting to SAP Service Marketplace and setting up the parameters
B. Connecting to SAP Service Marketplace and defining your landscape
C. Using SMSY transaction to create your logical components first, if this is not already done
D. Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
Question 2
What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)
A. Performance measurement
B. Report development
C. Safe remote access
D. Batch job planning
Question 3
You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?
A. Sent to SAP
B. In Process
C. Proposed Solution
D. Sent to Support
Question 4
What are benefits of SAP Notes to the installed base? (Choose two)
A. They allow customers to find solutions for their own product issues.
B. SAP Notes inform customers about corporate strategy.
C. One SAP Note can cover multiple technical issues.
D. They allow support consultants to quickly provide solutions for problems which have already been solved before.
Question 5
What is the Software Developer Network (SDN)?
A. The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.
B. The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
C. The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.
D. The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,C | Question 3 Answer: C | Question 4 Answer: A,D | Question 5 Answer: D |
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