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Updated: Sep 05, 2025
No. of Questions: 55 Questions & Answers with Testing Engine
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IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. The Format Alter (FA) 1654 has a timezone. TZ field.
This refers to the timezone of:
A) the customer contact
B) the customer's support contract
C) L2 support
D) L1 support
2. The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?
A) List Primary
B) List Calls
C) List Queues
D) ListPMRs
3. What is the usage of the Post Sales database (PSdb) Web site?
A) It allows the customers to search for their problem in other reported Problem Management Records (PMRs)
B) It allows the Support Professionals to search for their problem in other reported PMRs.
C) It allows both customers and Support professionals to search for their problem in other reported PMRs.
D) It helps support professionals determine what documents they will need from the customer according to their product.
4. When writing a technical document which will be available for both internal and external use, how should the L1 support professional utilize acronyms?
A) Use them; write out the name then in parenthesis place the acronym.
B) Do not use them as the external users may not know them.
C) Do not use them as the external and internal users may not know them.
D) Use them; if people do not know then it is up to them to figure them out.
5. Why is performing follow up (FUP) on the date set important?
A) It shows the customer that the Problem Management Record (PMR) is in need of being worked on.
B) To show the customer that they have not responded.
C) To ensure the customer knows they need to send in files.
D) It shows commitment to our customers by the support professional.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. The Format Alter (FA) 1654 has a timezone. TZ field.
This refers to the timezone of:
A) the customer contact
B) the customer's support contract
C) L2 support
D) L1 support
2. The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?
A) List Primary
B) List Calls
C) List Queues
D) ListPMRs
3. What is the usage of the Post Sales database (PSdb) Web site?
A) It allows the customers to search for their problem in other reported Problem Management Records (PMRs)
B) It allows the Support Professionals to search for their problem in other reported PMRs.
C) It allows both customers and Support professionals to search for their problem in other reported PMRs.
D) It helps support professionals determine what documents they will need from the customer according to their product.
4. When writing a technical document which will be available for both internal and external use, how should the L1 support professional utilize acronyms?
A) Use them; write out the name then in parenthesis place the acronym.
B) Do not use them as the external users may not know them.
C) Do not use them as the external and internal users may not know them.
D) Use them; if people do not know then it is up to them to figure them out.
5. Why is performing follow up (FUP) on the date set important?
A) It shows the customer that the Problem Management Record (PMR) is in need of being worked on.
B) To show the customer that they have not responded.
C) To ensure the customer knows they need to send in files.
D) It shows commitment to our customers by the support professional.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |
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