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| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Associate - Solution Architect - Customer Experience |
| Exam Number: | C_C4HCX_2405 |
| Passing Score: | 63% |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud SAP Certified Application Associate - SAP Service Cloud SAP Certified Development Associate - SAP Commerce Cloud |
| Exam Price: | $1308 USD (Includes 1 Year SAP Learning Hub access and 4 exam attempts) |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Real Exam Qty: | 80 |
| Exam Duration: | 180 minutes |
| Sample Questions: | SAP C_C4HCX Sample Questions |
| Exam Way: | Online (Proctored) |
| Pre Condition: | None specified, although project management knowledge is recommended. |
| Official Syllabus URL: | https://learning.sap.com/certifications/sap-certified-associate-solution-architect-customer-experience |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Sales process configuration - Integration with back-end systems |
| Topic 2: Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| Topic 3: SAP Commerce Cloud | 11-20% | - Order management - Commerce solution architecture - Storefront and catalog management |
| Topic 4: The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
| Topic 5: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Campaign management - Customer segmentation |
| Topic 6: SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Topic 7: SAP Integration Suite | 11-20% | - Cloud Integration capabilities - Integration strategy and architecture - Open Connectors - API Management |
| Topic 8: Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Side-by-side extensibility using SAP BTP - Low-code/No-code development (SAP Build) |
1. What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?
A) Folders
B) Catalogs
C) Types
D) Categories
2. You are executing the Recruit to Retire end-to-end process. Which activities do you need to perform in SAP SuccessFactors?
Note: There are 3 correct answers to this question.
A) Reimburse expenses
B) Assign employees to project tasks
C) Process work and life events of employees
D) Measure onboardings
E) Rank and select candidates
3. You want to adapt reports in SAP Sales Cloud using standard functionality.
What options are available to you?
Note: There are 3 correct answers to this question.
A) Create a custom key figure.
B) Create a data source.
C) Design an SAP HANA view.
D) Design a report view.
E) Run real-time queries to external databases.
4. You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.
A) Append a new structure into an SAP standard table.
B) Create a new UI as an SAP Fiori app.
C) Add custom fields to the SAP standard fields.
D) Create custom logic to enhance SAP standard logic.
5. You would like to quickly get started using SAP Customer Identity and Access Management for B2B. Which sequence of steps is correct?
A) Initial setup * Getting the authorization decision * Accessing the Delegated Admin UI * Creating an organization
B) Initial setup * Creating an organization * Accessing the Delegated Admin UI * Getting the authorization decision
C) Initial setup * Accessing the Delegated Admin UI * Creating an organization * Getting the authorization decision
D) Accessing the Delegated Admin UI * Initial setup * Creating an organization * Getting the authorization decision
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D,E | Question # 3 Answer: A,B,D | Question # 4 Answer: C,D | Question # 5 Answer: B |
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Associate - Solution Architect - Customer Experience |
| Exam Number: | C_C4HCX_2405 |
| Passing Score: | 63% |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud SAP Certified Application Associate - SAP Service Cloud SAP Certified Development Associate - SAP Commerce Cloud |
| Exam Price: | $1308 USD (Includes 1 Year SAP Learning Hub access and 4 exam attempts) |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Real Exam Qty: | 80 |
| Exam Duration: | 180 minutes |
| Sample Questions: | SAP C_C4HCX Sample Questions |
| Exam Way: | Online (Proctored) |
| Pre Condition: | None specified, although project management knowledge is recommended. |
| Official Syllabus URL: | https://learning.sap.com/certifications/sap-certified-associate-solution-architect-customer-experience |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Sales process configuration - Integration with back-end systems |
| Topic 2: Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| Topic 3: SAP Commerce Cloud | 11-20% | - Order management - Commerce solution architecture - Storefront and catalog management |
| Topic 4: The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
| Topic 5: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Campaign management - Customer segmentation |
| Topic 6: SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Topic 7: SAP Integration Suite | 11-20% | - Cloud Integration capabilities - Integration strategy and architecture - Open Connectors - API Management |
| Topic 8: Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Side-by-side extensibility using SAP BTP - Low-code/No-code development (SAP Build) |
1. What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?
A) Folders
B) Catalogs
C) Types
D) Categories
2. You are executing the Recruit to Retire end-to-end process. Which activities do you need to perform in SAP SuccessFactors?
Note: There are 3 correct answers to this question.
A) Reimburse expenses
B) Assign employees to project tasks
C) Process work and life events of employees
D) Measure onboardings
E) Rank and select candidates
3. You want to adapt reports in SAP Sales Cloud using standard functionality.
What options are available to you?
Note: There are 3 correct answers to this question.
A) Create a custom key figure.
B) Create a data source.
C) Design an SAP HANA view.
D) Design a report view.
E) Run real-time queries to external databases.
4. You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.
A) Append a new structure into an SAP standard table.
B) Create a new UI as an SAP Fiori app.
C) Add custom fields to the SAP standard fields.
D) Create custom logic to enhance SAP standard logic.
5. You would like to quickly get started using SAP Customer Identity and Access Management for B2B. Which sequence of steps is correct?
A) Initial setup * Getting the authorization decision * Accessing the Delegated Admin UI * Creating an organization
B) Initial setup * Creating an organization * Accessing the Delegated Admin UI * Getting the authorization decision
C) Initial setup * Accessing the Delegated Admin UI * Creating an organization * Getting the authorization decision
D) Accessing the Delegated Admin UI * Initial setup * Creating an organization * Getting the authorization decision
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D,E | Question # 3 Answer: A,B,D | Question # 4 Answer: C,D | Question # 5 Answer: B |
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