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Updated: Jun 02, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. Which one of the following activities does application management perform?
A) Deciding who the vendor of the storage devices will be
B) Defining where the vendor of an application should be located
C) Agreeing the service levels for the service supported by the application
D) Ensuring that the required functionality is available to achieve the required business outcome
2. In terms of adding value to the business, which one of the following describes service operation s contribution?
A) Measures for optimization are identified
B) Service value is visible to customers
C) Service value is modeled
D) The cost of the service is designed, predicted and validated
3. Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management
A) All of the above
B) 3 and 4 only
C) 1, 2 and 3 only
D) 1, 2 and 4 only
4. At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
A) Service operation: IT operations management
B) Service transition: Plan and prepare for deployment
C) Service strategy: Develop the offerings
D) Service design: Design the processes
5. Which one of the following is NOT an aim of the change management process?
A) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
B) To deliver and manage IT services at agreed levels to business users
C) To ensure the impact of changes are understood
D) To ensure that changes are recorded and evaluated
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. Which one of the following activities does application management perform?
A) Deciding who the vendor of the storage devices will be
B) Defining where the vendor of an application should be located
C) Agreeing the service levels for the service supported by the application
D) Ensuring that the required functionality is available to achieve the required business outcome
2. In terms of adding value to the business, which one of the following describes service operation s contribution?
A) Measures for optimization are identified
B) Service value is visible to customers
C) Service value is modeled
D) The cost of the service is designed, predicted and validated
3. Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management
A) All of the above
B) 3 and 4 only
C) 1, 2 and 3 only
D) 1, 2 and 4 only
4. At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
A) Service operation: IT operations management
B) Service transition: Plan and prepare for deployment
C) Service strategy: Develop the offerings
D) Service design: Design the processes
5. Which one of the following is NOT an aim of the change management process?
A) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
B) To deliver and manage IT services at agreed levels to business users
C) To ensure the impact of changes are understood
D) To ensure that changes are recorded and evaluated
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |
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