Prepare with ISEB : ISEB-ITILF exam braindumps as your best preparation materials
Updated: May 31, 2026
No. of Questions: 215 Questions & Answers with Testing Engine
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ISEB The Foundation Examination - ITIL® Sample Questions:
1. What guidance does ITIL give on the frequency of production of service reporting?
A) Reporting intervals should be set by the service provider
B) Reports should be produced weekly
C) Service reporting intervals must be defined and agreed with the customers
D) Service reporting intervals must be the same for all services
2. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
A) Service catalogue management
B) Service level management
C) Service transition
D) Demand management
3. Which of the following is NOT a source of best practice?
A) Standards
B) Technology
C) Internal experience
D) Academic research
4. Which is the correct definition of a customer facing service?
A) One which is not covered by a service level agreement
B) A service that cannot be allowed to fail
C) One which directly supports the business processes of customers
D) A service not directly used by the business
5. Which of the following identifies the purpose of design coordination?
A) Control of all supplier relationships from design right through to the production environment
B) Designing of all the links between every service design process and all other processes in the service lifecycle
C) Provide a single point of control for all activities and processes within the service design stage of the lifecycle
D) Ensuring all service designs have availability designed into them
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
ISEB The Foundation Examination - ITIL® Sample Questions:
1. What guidance does ITIL give on the frequency of production of service reporting?
A) Reporting intervals should be set by the service provider
B) Reports should be produced weekly
C) Service reporting intervals must be defined and agreed with the customers
D) Service reporting intervals must be the same for all services
2. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
A) Service catalogue management
B) Service level management
C) Service transition
D) Demand management
3. Which of the following is NOT a source of best practice?
A) Standards
B) Technology
C) Internal experience
D) Academic research
4. Which is the correct definition of a customer facing service?
A) One which is not covered by a service level agreement
B) A service that cannot be allowed to fail
C) One which directly supports the business processes of customers
D) A service not directly used by the business
5. Which of the following identifies the purpose of design coordination?
A) Control of all supplier relationships from design right through to the production environment
B) Designing of all the links between every service design process and all other processes in the service lifecycle
C) Provide a single point of control for all activities and processes within the service design stage of the lifecycle
D) Ensuring all service designs have availability designed into them
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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