Prepare with EXIN : ITIL exam braindumps as your best preparation materials
Updated: Jun 21, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Foundation (V4) Sample Questions:
1. Which statement about service offerings is CORRECT?
A) Each service should be described to consumers as a single service offering
B) Service offerings include the transfer of goods from the consumer to the prowler
C) Service offerings describe how providers and consumers cooperate to co-create value
D) The same product can be used as a basis for more than one service offering
2. Which activity is part of the 'continual improvement' practice?
A) Authorizing changes to implement improvements
B) Making business cases for improvement action
C) Logging and managing incidents that result in improvement opportunities
D) Identifying the cause of incidents and recommending related improvements
3. Which statement about the 'change enablement' practice is CORRECT?
A) Normal changes are triggered by the creation of a change request which can be created manually or automated
B) Standard changes are those that need to be scheduled, assessed and authorized following a standard process
C) Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly
D) There should be a separate change authority for standard changes which includes senior managers who understand the risks involved
4. Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?
A) Service request management
B) Service level management
C) Change enablement
D) Incident management
5. Which of these activities is carried out as part of 'problem management'?
A) Trend analysis of incident records
B) Escalating incidents to a support team for resolution
C) Diagnosing and resolving incidents
D) Creating incident records
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
EXIN ITIL Foundation (V4) Sample Questions:
1. Which statement about service offerings is CORRECT?
A) Each service should be described to consumers as a single service offering
B) Service offerings include the transfer of goods from the consumer to the prowler
C) Service offerings describe how providers and consumers cooperate to co-create value
D) The same product can be used as a basis for more than one service offering
2. Which activity is part of the 'continual improvement' practice?
A) Authorizing changes to implement improvements
B) Making business cases for improvement action
C) Logging and managing incidents that result in improvement opportunities
D) Identifying the cause of incidents and recommending related improvements
3. Which statement about the 'change enablement' practice is CORRECT?
A) Normal changes are triggered by the creation of a change request which can be created manually or automated
B) Standard changes are those that need to be scheduled, assessed and authorized following a standard process
C) Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly
D) There should be a separate change authority for standard changes which includes senior managers who understand the risks involved
4. Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?
A) Service request management
B) Service level management
C) Change enablement
D) Incident management
5. Which of these activities is carried out as part of 'problem management'?
A) Trend analysis of incident records
B) Escalating incidents to a support team for resolution
C) Diagnosing and resolving incidents
D) Creating incident records
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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