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Updated: Aug 24, 2026

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ITIL ITIL4-DPI Exam Overview:

Certification Vendor:PeopleCert / AXELOS
Exam Name:ITIL 4 Strategist: Direct, Plan and Improve (DPI)
Exam Number:ITIL4-DPI
Passing Score:70%
Certificate Validity Period:3 Years (to maintain certification status via CPD or re-registration)
Related Certifications:ITIL 4 Managing Professional (MP)
ITIL 4 Strategic Leader (SL)
Exam Format:Multiple Choice
Real Exam Qty:40
Exam Price:USD 495
Exam Duration:90 minutes
Available Languages:English, German, Spanish, Japanese, Chinese (Simplified), French
Sample Questions:ITIL ITIL4-DPI Sample Questions
Exam Way:Online (PeopleCert Remote Proctoring) or On-site (Test Center)
Pre Condition:Candidates must hold the ITIL 4 Foundation certificate.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-strategist-direct-plan-and-improve-2695

ITIL ITIL4-DPI Exam Syllabus Topics:

TopicDetails
Topic 1
  • Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.
Topic 2
  • Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.
Topic 3
  • Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
Topic 4
  • Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.
Topic 5
  • Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.
Topic 6
  • Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.
Topic 7
  • Risk Management: This section of the exam measures skills of IT Service Managers and provides an understanding of risk management in IT services. It focuses on helping organizations anticipate, minimize, and respond effectively to potential disruptions or losses.
Topic 8
  • Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-strategist-direct-plan-and-improve-2695

ITIL ITIL4-DPI Exam Overview:

Certification Vendor:PeopleCert / AXELOS
Exam Name:ITIL 4 Strategist: Direct, Plan and Improve (DPI)
Exam Number:ITIL4-DPI
Passing Score:70%
Certificate Validity Period:3 Years (to maintain certification status via CPD or re-registration)
Related Certifications:ITIL 4 Managing Professional (MP)
ITIL 4 Strategic Leader (SL)
Exam Format:Multiple Choice
Real Exam Qty:40
Exam Price:USD 495
Exam Duration:90 minutes
Available Languages:English, German, Spanish, Japanese, Chinese (Simplified), French
Sample Questions:ITIL ITIL4-DPI Sample Questions
Exam Way:Online (PeopleCert Remote Proctoring) or On-site (Test Center)
Pre Condition:Candidates must hold the ITIL 4 Foundation certificate.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-strategist-direct-plan-and-improve-2695

ITIL ITIL4-DPI Exam Syllabus Topics:

TopicDetails
Topic 1
  • Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.
Topic 2
  • Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.
Topic 3
  • Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
Topic 4
  • Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.
Topic 5
  • Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.
Topic 6
  • Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.
Topic 7
  • Risk Management: This section of the exam measures skills of IT Service Managers and provides an understanding of risk management in IT services. It focuses on helping organizations anticipate, minimize, and respond effectively to potential disruptions or losses.
Topic 8
  • Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-strategist-direct-plan-and-improve-2695

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