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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. When setting up a minimal system using the component isolation technique, you start with only the components necessary to _____.

A) boot the system into Mac OS X
B) boot the system into Mac OS 9
C) boot the system into Open Firmware diagnostics
D) hear a boot chime and/or see a flashing question mark on a display

2. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Reinitialize the hard disk and reinstall the Mac OS.
B) Try to start up from a bootable CD or DVD.
C) Replace the logic board.
D) Replace the internal hard drive with a known-good hard drive.

3. A Power Mac G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST?

A) Reset the logic board PMU.
B) Run Apple Service Diagnostic.
C) Replace the processor (s)
D) Replace the power supply.

4. A customer states that he cannot access the Internet after connecting his new Mac Pro to his cable modem via Ethernet. Which of the following is most likely the cause of this problem?

A) The cable modem's Ethernet port is not compatible with the computer's Ethernet port.
B) The computer is not running the latest version of Mac OS X.
C) The cable modem needs to be restarted.
D) AppleTalk is not enabled on the computer's Ethernet port.

5. To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A) Verify the hard disk with Disk First Aid.
B) Reinstall the appropriate Mac OS.
C) Replace the built-in display.
D) Start up from a known-good startup disc.

Solutions: