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Last Updated: Oct 07, 2026
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IBM A2010-652 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Asset and Configuration Management | - Asset lifecycle management - Configuration Item (CI) management |
| Topic 2: Change and Release Management | - Release deployment concepts - Change workflow and approvals |
| Topic 3: IBM SmartCloud Control Desk Overview | - Product architecture and components - Core concepts of IT service management |
| Topic 4: Service Desk Operations | - Incident management process - Service request handling |
| Topic 5: System Configuration and Administration | - Application configuration basics - User roles and security model |
A2010-652 Exam FAQ: Fast Answers for IBM Candidates
IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals is an official IBM exam, registered under exam code A2010-652. Passing it earns the IBM SmartCloud Control Desk V7.5 Fundamentals certification. As an internationally recognized capacity standard, this credential speaks for your ability wherever your career takes you.
The IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals syllabus comprises 5 official domains. The heaviest include Asset and Configuration Management, Service Desk Operations, and System Configuration and Administration. The complete outline is above on this page; a short, efficient study plan starts with knowing exactly where the marks live.
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IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals Sample Questions:
A manager needs to set up a new employee. Using the Self Service Center, what action can the manager take for this type of fulfillment request?
- A. Report an Issue - Create a new service request to report an issue
- B. Request a New Service - Request a new asset or service
- C. Frequent Request- Easy access to the services most often requested
- D. Create Request- Description and details of the new request
Correct Answer: B 🗳️
Which edition is included in the IBM SmartCloud Control Desk VMImage solution?
- A. Service Provider Edition
- B. Everyplace Edition
- C. Full Edition
- D. Entry Edition
Correct Answer: D 🗳️
Which statement is true regarding configurations in the Security Group application?
- A. Each end user has one and only one Start Center.
- B. The member of a security group that has the option selected Independent of Other Groups? Cannot be a member of other security groups.
- C. Limits and tolerances are defined at the system level.
- D. End users may go directly to the Service Request application after logging in.
Correct Answer: D 🗳️
How can a user view the topology of a configuration item (CI) affected by an incident?
- A. From the incident record, open the Select Action menu, and select View CI Topology
- B. Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab
- C. From the incident record, navigate to the CI Topology tab
- D. From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab
Correct Answer: D 🗳️
Where are the default installation log files located in the administrative workstation?
- A.
\IBM\SMP\Maximo\logs - B.
\IBM\SMP\logs - C.
\IBM\SMP\DE\logs - D.
\IBM\Websphere\AppServer\Profiles\ \logs\
Correct Answer: B 🗳️
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