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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

A) Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
B) To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
C) First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
D) Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

2. A developer discovers that the Lightning Web Components in their Energy and Utilities Cloud org aren't being rendered correctly.
What could be the likely reason for this issue?

A) There are incorrect permissions an Lightning Web Components.
B) The developer needs to re-write the components to be compatible with Energy and Utilities Cloud.
C) Remote Site Settings entries are missing.
D) Lightning Web Components aren't supported on Energy and Utilities Cloud.

3. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
B) Use the Create Payment Plan action in the Contact Center Console.
C) Work with an external debt collection agency to ensure customers pay their outstanding amount.
D) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

4. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the application Page Layout to change/add/remove selected elements
B) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
C) Modify the VEELogoCard FlexCard to change the customer logo.
D) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements

5. An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

A) Configure Prince Quote (CPQ)
B) Service Cloud
C) Energy and utility Base
D) Contract Lifecycle Management (CLM)

Solutions: