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Last Updated: Sep 15, 2026
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AICC Solution Design and Scenarios | - Solution Planning
|
| Topic 2: Project and Sales Capability | - Quotation and Configuration
|
| Topic 3: Huawei AICC Solution Overview | - Product Portfolio
|
| Topic 4: AICC Industry Trends and Market Opportunities | - AICC Market Analysis
|
| Topic 5: Huawei AICC Product Features | - AI Capabilities
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
In a multi-channel interaction, what is the "context" that needs to be preserved when switching channels?
- A. The customer's identity, previous interaction history, and the current state of their issue.
- B. The agent's login information.
- C. The network IP address of the customer's device.
- D. The time of day the interaction started.
Correct Answer: A 🗳️
Which AICC architecture pattern is most resistant to a "split-brain" scenario in a high-availability cluster?
- A. Using a single quorum disk witness.
- B. Manual intervention by an administrator.
- C. Implementing a third-party witness service or a tie-breaker node in a separate fault domain.
- D. Relying on the network heartbeat alone.
Correct Answer: C 🗳️
A customer's existing network has a strict firewall policy that only allows outbound HTTPS (TCP/443) connections. When integrating AICC's UAP with a third-party CRM hosted in a public cloud, which integration method is most likely to succeed without requiring changes to the firewall's inbound rules?
- A. The UAP initiates outbound HTTPS/WebSocket connections to a cloud-based integration broker.
- B. A site-to-site IPsec VPN tunnel between the customer's data center and the cloud provider.
- C. A direct, persistent SIP trunk connection from the CRM to the AICC CTI.
- D. Using the CRM's public REST API with inbound POST requests to the AICC application server.
Correct Answer: A 🗳️
A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?
- A. The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.
- B. The customer must use a specific brand of phone.
- C. The IVR must be configured to accept voice messages.
- D. All agents must have personal WhatsApp accounts.
Correct Answer: A 🗳️
When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?
- A. It is always less expensive than using the public internet.
- B. It removes the need for any firewall security policies.
- C. It automatically provides a backup connection.
- D. It provides a private, dedicated network connection with more consistent bandwidth and lower latency.
Correct Answer: D 🗳️
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