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IBM Information Management Front End Tools and Processes Sample Questions:

1. What are three services that Passport Advantage offers to IBM entitled customers?

A) licensing
B) on-site 24x7 support
C) immediate response to technical calls
D) downloads
E) software upgrades
F) order new hardware

2. What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?

A) 4 hours
B) 5 business days
C) 1 hour
D) 3 business days

3. Which AQS level must be set in order to involve the BackEnd?

A) 2
B) 6
C) 5
D) 1

4. What is the OneTeam transfer criteria for PMRs based upon?

A) customer feedback and PMR volumes
B) international research and management estimation
C) service objectives and GTS targets
D) sales requirements and metrics

Solutions: