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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

Which one of the following activities would be performed by access management?

A. Managing access to the service desk
B. Managing the rights to use a service or group of services
C. Providing physical security for staff at data centres and other buildings
D. Managing access to computer rooms and other secure locations

Question 2

What is the BEST description of the CSI register?

A. It is a record of all authorised changes and their planned implementation dates
B. It is a record of new services to be approved by a customer, including proposed implementation dates
C. It is a record of proposed improvement opportunities and the benefits that will be achieved
D. It is a record of completed improvements and the relevant customer satisfaction metric

Question 3

What BEST describes the customers and users of an IT service provider?

A. Customers design IT services; users test IT services
B. Customers buy IT services; users use IT services
C. Customers sell IT services; users improve IT services
D. Customers agree the service levels; users buy IT services

Question 4

ITSM concepts are often described in the context of only one of these type. Type I, type II and type III

A. Service Providers
B. Customers
C. Service Units
D. Business Units

Question 5

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A. To ensure that a service can be managed and operated in accordance with constraints specified during design
B. To provide good-quality knowledge and information about services
C. To plan the resources required to manage a release
D. To design and develop capabilities for service management

Solutions: