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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three functions are not part of the math group of functions?

A) floor
B) power
C) length
D) ceiling
E) rand
F) lower
G) bitand
H) to_number
I) round
J) truncate

2. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
B) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
C) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
D) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
E) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
F) https://yoursite.domain/services/rest/connect /latest/accounts/3

3. Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A) The script beginning and ending buttons are not enabled for the script pages.
B) No exit or finished event is being triggered on the script pages.
C) No return events are listed in the incident workflow for the script to use.
D) The agents are not able to get to the pages where they can end the script.

4. Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A) It is triggered by an event that occurs on standard objects only.
B) It is triggered by an event that occurs on the standard objects that are used by queues.
C) It is always triggered from business rules.
D) It can be triggered by an event that occurs even on a custom object.
E) It is also known as the Object Event Handler.
F) It can be triggered by an event that occurs on community objects.
G) It is a PHP script that executes only synchronously.

5. You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A) Save the deployment.
B) Accept the changes.
C) Validate the template.
D) Enable the global template.

Solutions: