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Last Updated: Oct 12, 2026
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Still upset about the coming exam? Replace worry with rehearsal: BraindumpQuiz's Oracle Field Service Cloud Service 2018 Implementation Essentials material — 133 practice questions for the 1z1-628 exam — turns anxiety into preparation in 2026.
Oracle 1z1-628 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Quota and Booking | - Booking Management
|
| Business Rules and Automation | - Business Rules
|
| Integration and Administration | - Integration Framework
|
| Core Configuration | - Resources and Resource Types
|
| Scheduling and Routing | - Routing Plans
|
| Activity and Work Management | - Activities and Activity Types
|
Oracle 1z1-628 Exam: Questions Candidates Ask
No mandatory prerequisite exam. Oracle recommends hands-on Oracle Field Service Cloud implementation experience and related training. Vendors revise eligibility rules periodically, so confirm the current requirements on the official page (official 1z1-628 exam page) before registering.
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The Oracle Field Service Cloud Service 2018 Implementation Essentials blueprint spans 6 domains — including Activity and Work Management, Business Rules and Automation, Integration and Administration. Study in proportion to the weightings; the complete outline above details every subtopic.
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The Oracle Field Service Cloud Service 2018 Implementation Essentials is Oracle's certification exam for Oracle Service Cloud, at the Implementation Specialist level. These certifications are valued precisely because they're demanding — passing one validates real capability. Related credentials include Oracle Field Service Cloud 2018 Certified Implementation Specialist.
Oracle Field Service Cloud Service 2018 Implementation Essentials Sample Questions:
A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.
How doryou configure the system to support this requirement?
- A. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.
- B. Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.
- C. Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai
- D. Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.
Correct Answer: A 🗳️
Which option is correct when "Sharing of the skill in Teamwork" is set to "Summary" for the technicians that have the option to share skills?
- A. The team gets the maximal work skill level of all the team members.
- B. The assigned work skill assigned to a member does not affect the skills of the team.
- C. The team gets the total sum of work skill levels of just one of the team members.
- D. The team gets the total sum of work skill levels of all the team members.
Correct Answer: B 🗳️
A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.
Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.
Which option enables them to account for their time performing these tasks?
- A. Add a new 'Prework' custom property to the 'Edit/View activity' context in Oracle Field Service Cloud (OFSC).
- B. Create a 'start-before' link template between the preliminary work and the scheduled work.
- C. Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).
- D. Create a 'start-after' link template between the preliminary work and the scheduled work.
Correct Answer: B 🗳️
A company has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement?
- A. Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
- B. Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked.
- C. Resource start location = office depot, Resource end location = home, resource type features a working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
- D. Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.
Correct Answer: A 🗳️
Your customer noticed a message that sometimes appears when they are moving activities between resources.
The message reads "Soft skill mismatch" and the customer wants it changed to read "Resource does not meet Preferable work skill level".
Which option fulfills that requirement?
- A. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity Result' category.
- B. From My Display, enable "Show Placeholder IDs', then turn the Glossary Editor on. When the original message appears when moving an activity, click the ID of the message and modify it to the new terminology.
- C. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Activity Warning' category.
- D. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity to Resource Alert' category.
Correct Answer: D 🗳️
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