Prepare with Oracle : 1Z0-1038-21 exam braindumps as your best preparation materials
Last Updated: Nov 07, 2026
No. of Questions: 95 Questions & Answers with Testing Engine
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Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: API and Integration | - JavaScript API Events
|
| Topic 2: Reporting and Analytics | - Standard Reporting Tools
|
| Topic 3: User Interface Customization | - Message Templates and Branding
|
| Topic 4: Service Center Configuration and Setup | - Business Rules and Automation
|
| Topic 5: Service Processes and Case Management | - Incident and Queue Management
|
Common Questions About Oracle Service Center 2021 Implementation Essentials
No mandatory prerequisite exam; Oracle recommends hands-on experience with Oracle Service Center and Oracle CX products.
The Oracle Service Center 2021 Implementation Essentials bank is maintained by a team of IT specialists who research the 1Z0-1038-21 questions in depth and organize the verified answers into an effective study sequence. Their ongoing work is what keeps the material professional rather than generic.
- API and Integration ()
- Service Center Configuration and Setup ()
- Service Processes and Case Management ()
Let the topic weights guide how you divide your study hours.
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Oracle Service Center 2021 Implementation Essentials Sample Questions:
Which three options are not supported in a Browser User Interface workspace?
- A. Any site which does not want to be embedded insidean iframe will not be rendered.
- B. The mixing of HTTP and HTTPS is not supported because i is a security violation.
- C. The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
- D. Theauthorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
- E. Any site trying to navigate to a top-level page will not be rendered.
Correct Answer: A,B,C 🗳️
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Which five practices deliver maximum reporting performance?
- A. Using outer joins rather than inner joins when possible
- B. Using the like operator instead of the complex expression operator
- C. Using fixed filters whenever possible
- D. Filtering on standard fields that are indexed
- E. Filtering on simple columns and not on expressions
- F. Filtering on expressions and not on simple columns
- G. Providing default values for runtime filters
- H. Using the complex expression operator instead of the like operator
- I. Using index custom fields as filters
- J. Configuring many-to-many joins
- K. Providing values for runtime filters
Correct Answer: A,C,D,E,K 🗳️
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not beallowed to perform creation and deletion operations.
How can this be done?
- A. by creating the Contact CenterAgents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
- B. by configuring settings at the time of creation of the custom object
- C. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
- D. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
Correct Answer: C 🗳️
Which two statements are true about chat surveys?
- A. You can create a chat rule to pop up a transactional survey at the end of a chatsession.
- B. You can send a chat survey only while a customer is on the chat.
- C. You can create a chat rule to email a transactional survey to a customer after a chat session.
- D. You cannot link customer data back to the chat that is submitted.
Correct Answer: A,C 🗳️
Which three functions are not part of the math group of functions?
- A. floor
- B. power
- C. length
- D. ceiling
- E. rand
- F. lower
- G. bitand
- H. to_number
- I. round
- J. truncate
Correct Answer: C,F,H 🗳️
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