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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

A) Startup from OS X Recovery and choose the Unlock Disk option.
B) Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
C) Startup from OS X Recovery and open the Firmware Password utility.
D) Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.

2. A technician suspects that an application unexpectedly quitting at launch has an unusable preference file. What is the expected behavior if the technician moves the preference file out of the Preferences folder?

A) A new default preference file will be created when the application launches.
B) The application will present a warning that the preference file is missing when it launches.
C) The old preference files will be automatically deleted when the application launches.
D) The application will continue to use the original preference file.

3. Martin would like to keep his contacts, mail, and notes up to date between his Macs but would rather not use the Find my Mac or the Back to my Mac features of iCloud. How can he accomplish this goal using OS X Mountain Lion?

A) Martin should use third party software since iCloud features cannot be customized.
B) Martin should use System Preferences > iCloud then select only the desired features.
C) After enabling iCloud, Back to my Mac and Find My Mac can be deselected in System Preferences sharing.
D) Sign in at iCloud .com, click on Options then select only the desired features.

4. Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?

A) Disk Utility
B) Thunderbolt Setup Utility
C) Console
D) Directory Utility

5.
Examine the image above. If a Mac displays this flashing folder at startup, it

A) is looking for a Netboot Server
B) indicates that the unit has failed to pass the power on self test
C) is in Internet Recovery mode
D) is unable to find a startup disk that contains boot files

Solutions: