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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Northern Trail Outfitter is eliciting feedback from a small number of key stakeholders within the organization for improvements to the current opportunity pipeline process. One of the stakeholders has a tendency to dominate the conversation which takes the group off topic and interfaces with meeting the objective.
How should the business analyst collaborate with the key stakeholder's?

A) Conduct a focus group to identify pain points.
B) Conduct a group brainstorming session to generate ideas.
C) Conduct individual interviews to gather input.

2. After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.
What is a possible reason why the test cases failed?

A) Missing test script details
B) Missing test result details
C) Missing test org access details

3. The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.
Which type of document should the BA create to achieve the objective?

A) Business analysis plan
B) Scope statement specification
C) Functional requirements specification

4. Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?

A) Share insights empathetically based on prior work that has solved similar problems.
B) Ensure the workshop schedule considers time zones and language differences.
C) Highlight their related Salesforce certifications to showcase expertise.

5. The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
Which level of influence should the BA place the MR Director on the stakeholder wheel?

A) The Enterprise
B) The Sponsor
C) The project

Solutions: