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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A) Work Type Line Items for Install, Break-fix, and Inspections.
B) Work Order Record Types for Break-fix, Install, and Inspection.
C) Work Order custom fields to define Install, Break-fix, and Inspections.
D) Work Types and Skill Requirements for Install, Break-fix, and Inspections.

2. Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?

A) Create a single Service Appointment.
B) Create a crew with two Technicians.
C) Create a work rule with two required skills.
D) Create two Service Crews.

3. The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment iscancelled, which users will have visibility to the record?

A) Assigned Resources, Qwner of Service Appointment and members of User Territory
B) Owner of Service Appointment and members of Service Territory
C) Assigned Resources, Owner of Service Appointment and members of Service Territory
D) Owner of Service Appointment and members of User Territory

4. An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A) Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
B) Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
C) Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.
D) Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

5. Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers

A) Configure and add excluded and required resource business objectives to scheduling policies.
B) Configure and add excluded and required resource Work Rules to scheduling policies.
C) Configure customer preferences on the Service Resource record.
D) Configure resource preferences on the Account or Work Order.

Solutions: