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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.

A) Territory manager
B) Sales Employee
C) Service Technician team
D) Customer
E) Employee responsible

2. Which of the following objects are used as collectors when you release work tickets from SAP Cloud for customer to SAP ERP?
Note: there are 2 correct answers to this questions.

A) Sales order
B) Debit memo request
C) Internal order
D) Contract

3. What can you use to hide a single value of multiple value field?

A) Key user tool (KUT)
B) Code lists restrictions
C) Access rights
D) Personalization

4. When would you implement the approval function in SAP Cloud for customer? Note: There are 2 correct answers to this question.

A) You want to define multiple review processes for the same business object
B) You want another user to view a business object before it can be processed further.
C) You want to define multiple review steps for the same business object.
D) You want the direct approver of a business object to be the reporting line manager.

5. What can you create using a workflow?

A) Phone call
B) Task
C) Activity list
D) Appointment

Solutions: