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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. You need to inform SAP that your SAP Solution Manager implementation is ready to go live for your customer.
How do you proceed?

A) Call the Customer Interaction Center.
B) Send an email to SAP EMEA Support.
C) Create a message using the component SV-SMG-SUP within Service Desk.
D) Call your account manager to ask for help.

2. What are key success factors in message solving? (Choose two)

A) Put yourself in the customer's shoes.
B) Work without additional help.
C) At first, try to guess.
D) Focus on solving the customer's issue.

3. What can the processor use in the Service Desk for message processing? (Choose two)

A) Incident Management Work Center
B) Business Process Monitoring Work Center
C) CRM_DNO_MONITOR transaction within SAP GUI
D) Transaction INCMAN

4. What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A) A system corresponds to production, test AND development environment.
B) A system corresponds to either production, test OR development environment.
C) One system can be a child to multiple installations.
D) A system is identified using a system ID.

5. How can you find the Root Cause Analysis within SAP Solution Manager?

A) Open a new application with default settings.
B) Use the appropriate work center transaction code.
C) Use the left side menu.
D) Fill in the search box with keyword Root Cause Analysis.

Solutions: