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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. In an MS outsourced deal, what are the 3 key functions typically retained by the Operator?

A) Strategic planning, Marketing and Billing.
B) Strategic planning, Marketing and Network Planning.
C) Strategic planning, Capacity Planning and Customer Care.
D) Marketing, Sales and Customer Care.

2. Because of a new technology introduced in the network the customer is interested to launch a new service in 1 month's time, but you know this is not possible due to HW problem (product line defect). The HW Problem has been causing intermittent degradation on voice and data services to the extent that the KPI for serviceability is not being met. HW upgrades are needed and will take at LEAST 2 months to implement. What course of action is recommended to the Account Director?

A) Inform the customer that the HW upgrade necessary to solve the issue will take at least 3 weeks even if in the plan it will take only 2 weeks, Be realistic because there could be some delay and leave the customer with the other issue related to the new technology evolution.
B) Fully inform the customer about the issue and provide a plan that contain deadlines in which the problem is solved, Highlight the improvement introduced by the new HW and the all features that can be supported, Describe the implementation plan of the new technology necessary to run the service and demonstrate the impact that the new service can have in network, Describe how the new NSN HW would allow a fast evolution toward the new technology.
C) Inform the customer we are still investigating and fully expect to have the matter resolved within very short time, Describe the new HW and describe also the big improvement that the HW can brings in terms of QoS and KPI, Highlight the fact that the implementation of new technology is part of a different plan in which NSN is investing a lots of money and significant R&Ds is now focusing on that.
D) As there is not clear plan to solve the HW issue do not promise any dead line and highlight the fact that the existing technology is going to be replaced by the new one, Describe the implementation plan of the new technology and propose to swap the old one as soon as the new one is ready to be implemented, Highlight the service improvement introduced by the new technology and the improved QoS as well.

3. What is the difference between a function and an organisation within the Operations Model?

A) A function in the Operations Model is related to a process within a set of processes, an organization is the set of processes related to different functions.
B) A function in the Operations Model is a specific role within the organization, an organization is a group of functions.
C) The terminology function and organization address respectively tasks and processes within the Operations Model.
D) A function in the Operations Model is a pure functional view, an organisation describes a organizational structure based on functions.

4. Which team provides the majority of remote support to the GNOC regarding fault fixing?

A) Performance Management.
B) Customer Care back office.
C) Field Operations.
D) Configuration Management.

5. How would you handle performance problems related to RAN frequency planning in a project where customer is responsible for Network Planning?

A) Request an NSN NPO Solution Consultant to meet the customer for evaluating a potential up selling opportunity.
B) Do nothing, the performance problems are customer's responsibility in this case.
C) Request Field Ops teams to go to the field, make test calls and help the customer to identify where the problem is MOST critical.
D) Request NPO resources and start troubleshooting.

Solutions: