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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which chapter of a practice guide provides recommendations for the successful automation of the practice?

A) Organizations and people
B) Information and technology
C) Partners and suppliers
D) Value streams and processes

2. Which of the following BEST describes an outcome in a service relationship?

A) A software product provided to the consumer by the service provider
B) A result achieved by a stakeholder through the use of at least one output
C) A tangible or intangible deliverable created during a service activity
D) A specific task completed by the service provider as part of service delivery

3. What ensures that a service provider and a service consumer continually co-create value?

A) Service offerings
B) Change enablement
C) Service consumption
D) Service relationship management

4. Which of the following is NOT an activity of digital product and service lifecycle?

A) Discover
B) Acquire
C) Agree
D) Build

5. What is the role of governance within the ITIL Service Value System?

A) To define and manage process activities for service delivery
B) To provide detailed technical guidance for service design
C) To perform day-to-day service operations
D) To ensure organizational activities are directed and controlled

Solutions: