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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Was ist die Schlüsselausgabe innerhalb von Service Design, die an Service Transition übergeben wird?

A) Messung, Methoden und Metriken
B) Service Portfolio Design
C) Prozessdefinitionen
D) Service Design Package

2. Welche der folgenden Aussagen beschreibt BEST eine Definitive Media Library (DML)?

A) Ein sicherer Ort, an dem definitive Hardware-Ersatzteile aufbewahrt werden
B) Eine sichere elektronische Bibliothek, die alle Kopien von Software und Lizenzen enthält
C) Eine sichere Bibliothek, in der definitive autorisierte Versionen aller Software und Backups gespeichert und geschützt werden
D) Eine sichere Bibliothek, in der definitive autorisierte Versionen aller Medienkonfigurationselemente (CIs) gespeichert und geschützt werden

3. Welche der folgenden Optionen können NICHT von einem Tool gespeichert und verwaltet werden?

A) Wissen
B) Information
C) Weisheit
D) Daten

4. Ein Änderungsprozessmodell sollte Folgendes umfassen:
1 - Die Schritte, die unternommen werden sollten, um die Änderung mit definierten Abhängigkeiten oder Co-Processing zu behandeln, einschließlich der Behandlung von Problemen und unerwarteten Ereignissen
2 - Verantwortlichkeiten; Wer sollte was tun, einschließlich Eskalation
3 - Zeitrahmen und Schwellenwerte für den Abschluss der Aktionen
4 - Beschwerdeverfahren

A) nur 1 und 2
B) Alle oben genannten
C) nur 1, 2 und 4
D) nur 1, 2 und 3

5. In welcher Phase des Change Management-Prozesses wird festgelegt, was zu tun ist, wenn die Änderung nicht erfolgreich ist?

A) Überprüfen und schließen
B) Sanierungsplanung
C) Priorisierung
D) Kategorisierung

Solutions: