Updated: May 26, 2026
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1. Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)
A) Informix 9.21.UC4
B) Postgres 8.2.3 or higher
C) Sybase 12.5 or higher
D) MS SQL Server 2000
E) Oracle 0.0 or higher Id
2. When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?
A) the remote application server
B) an auxiliary EPM server
C) a Media Processing Platform (MPP) server
D) the primary EPM server
3. You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?
A) Check AAEP administration System Maintenance > Log Viewer
B) Check the Avaya Aura experience Portal (AAEP) System Monitor.
C) Look at the Application Detail Report in the AAEP administration.
D) Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html
4. Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)
A) Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
B) Verify that the WebLM license is not expired arid verify if you have configured the required number
C) Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
D) Verify that the Short Message Service (SMS) server is not down.
E) Verify that the Media Processing Platform (MPP) is operational
5. Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)
A) Call completed
B) Call completed in SSA
C) Call routed
D) Call failed
E) Call transferred
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B,E | Question # 5 Answer: B,C,E |
1. Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)
A) Informix 9.21.UC4
B) Postgres 8.2.3 or higher
C) Sybase 12.5 or higher
D) MS SQL Server 2000
E) Oracle 0.0 or higher Id
2. When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?
A) the remote application server
B) an auxiliary EPM server
C) a Media Processing Platform (MPP) server
D) the primary EPM server
3. You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?
A) Check AAEP administration System Maintenance > Log Viewer
B) Check the Avaya Aura experience Portal (AAEP) System Monitor.
C) Look at the Application Detail Report in the AAEP administration.
D) Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html
4. Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)
A) Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
B) Verify that the WebLM license is not expired arid verify if you have configured the required number
C) Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
D) Verify that the Short Message Service (SMS) server is not down.
E) Verify that the Media Processing Platform (MPP) is operational
5. Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)
A) Call completed
B) Call completed in SSA
C) Call routed
D) Call failed
E) Call transferred
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B,E | Question # 5 Answer: B,C,E |
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